Quality Services And Experiences In Hospitality And Tourism PDF Download
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Author | : Liping A. Cai |
Publisher | : Emerald Group Publishing |
Total Pages | : 336 |
Release | : 2018-10-19 |
Genre | : Business & Economics |
ISBN | : 1787563839 |
Download Quality Services and Experiences in Hospitality and Tourism Book in PDF, ePub and Kindle
This book offers conceptual discourse, empirical evidence, application of existing and emerging theories, and implication of practical findings. It discusses the perspectives of both providers and recipients of quality services across a wide spectrum of hospitality and tourism sectors.
Author | : Connie Mok |
Publisher | : Routledge |
Total Pages | : 360 |
Release | : 2013-01-11 |
Genre | : Business & Economics |
ISBN | : 1136386637 |
Download Service Quality Management in Hospitality, Tourism, and Leisure Book in PDF, ePub and Kindle
Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world. This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include: services management marketing operations management human resources management service quality management Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.
Author | : Gayle Jennings |
Publisher | : Routledge |
Total Pages | : 268 |
Release | : 2006 |
Genre | : Business & Economics |
ISBN | : 0750678119 |
Download Quality Tourism Experiences Book in PDF, ePub and Kindle
The book draws together writers from different backgrounds and interdisciplinary interests and research methodologies, as a consequence, the book provides a model of the way researchers can work together to illuminate an area and to provide multiple representations and interpretations of that area. Moreover the book demonstrates interdisciplinary, transdisciplinary and intradisciplinary approaches and collaborations. Kathleen Andereck, Ph. D., Arizona State University West Sue Beeton, Ph. D., La Trobe University Heather E. Bowen, Ph. D., George Mason University Kelly S.-
Author | : Robert C. Ford |
Publisher | : Delmar |
Total Pages | : 516 |
Release | : 2012 |
Genre | : Hospitality industry |
ISBN | : 9781111307738 |
Download Managing Quality Service in Hospitality Book in PDF, ePub and Kindle
MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, International Edition teaches the concept of treating customers as guests and creating a "WOW" experience for them. Many other texts in this subject area skip over guest-focused service strategy in hospitality or service This text fully covers the topic of managing hospitality organizations by using academic studies and real life experience from companies like Walt Disney Company, Marriott, Ritz-Carlton, Darden Restaurants, Southwest Airlines and many others. The text is written in three sections: strategy, staffing, and systems.Each chapter includes at suggested hospitality activities for students, in which students are encouraged to visit local organizations to talk with guests, employees and managers to obtain a variety of perspectives on the guest experience. Other activities will have students going to the internet to visit established sites for hospitality organizations. Real and hypothetical hotels, restaurants, and other business types found in the hospitality industry are included as case studies giving the opportunity for discussion of hospitality concepts and principles. "Ethics in Business" segments encourage students to analyze ethical issues associated with chapter topics. Each chapter opens with learning objectives and discussion questions at the end. The included Instructor's Guide provides answers to the end-of-chapter questions and to the discussion questions following the chapter cases, additional field exercises in hospitality, true-false and multiple-choice quizzes, and additional material to assist the instructor in preparing course outlines and lesson plans, providing the best known about managing hospitality organizations big or small.
Author | : Liping A. Cai |
Publisher | : Emerald Group Publishing |
Total Pages | : 333 |
Release | : 2018-10-19 |
Genre | : Business & Economics |
ISBN | : 1787563847 |
Download Quality Services and Experiences in Hospitality and Tourism Book in PDF, ePub and Kindle
This book offers conceptual discourse, empirical evidence, application of existing and emerging theories, and implication of practical findings. It discusses the perspectives of both providers and recipients of quality services across a wide spectrum of hospitality and tourism sectors.
Author | : K. Thirumaran |
Publisher | : Springer Nature |
Total Pages | : 222 |
Release | : 2021-01-20 |
Genre | : Business & Economics |
ISBN | : 3030576949 |
Download Service Excellence in Tourism and Hospitality Book in PDF, ePub and Kindle
Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.
Author | : Muzaffer Uysal |
Publisher | : |
Total Pages | : |
Release | : 2018 |
Genre | : Hospitality industry |
ISBN | : 9781786390462 |
Download Managing Quality of Life in Tourism and Hospitality Book in PDF, ePub and Kindle
Author | : Arch G. Woodside |
Publisher | : Emerald Group Publishing |
Total Pages | : 197 |
Release | : 2017-08-09 |
Genre | : Business & Economics |
ISBN | : 1787430073 |
Download Consumer Behavior in Tourism and Hospitality Research Book in PDF, ePub and Kindle
The chapters in this volume provide tools and evidence useful for deep understanding of tourists’ buying, consumption, and being through examinations of consumers’ self-descriptions of personal markers of their trip configurations.
Author | : Andrea Krauz |
Publisher | : |
Total Pages | : 284 |
Release | : 2016-09-15 |
Genre | : |
ISBN | : 9781681176222 |
Download Service Quality in Leisure and Tourism Book in PDF, ePub and Kindle
Tourism has been one of the world's fastest growing industries, and there are large societies entirely dependent upon the visitor for their sustenance. The quality of service in hotel industry is an important factor of successful business. The existing trend of complete quality management in hotel industry ensures the achievement of competitive advantage of hotel companies and is therefore the subject of contemporary research into service quality in hotel industry. Much of the attention given to service quality is motivated by the premise that it will increase customer satisfaction and ultimately lead to better financial performance. The quality of products and services has also been related to external indicators of customer satisfaction such as complaints, warranty, litigation and market share. Satisfied customers often lead to loyal customers who continuously repurchase the product or service. However, all organizations are dependent upon repeat purchases that lead to higher profitability. Empirical evidence suggests that customer satisfaction mediates the relationship between service quality and firm performance. Service Quality in Leisure and Tourism aims to develop an awareness of the underpinning theories of quality as applicable to leisure and tourism. It deals with the impact of service quality in tourism and customer satisfaction; presents the theoretical model of the research indicating the dimensions of quality in tourism. It shows that such dimensions as Quality of accessibility, accommodation, venue and their components contribute directly in satisfaction of tourists, their intend to return and eventually development of tourism industry in a region.Delivering high quality service within the hospitality industry positively influences a customer's perception of value. Tourist satisfaction is the result of the interaction between a tourist's experience in the destination area and his or her previous expectations about the destination. Satisfying the tourist is critical because it has an effect on the expectations and intentions for the customer's next destination purchasing decision. Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world.
Author | : Jay Kandampully |
Publisher | : Routledge |
Total Pages | : 339 |
Release | : 2001-01-01 |
Genre | : BUSINESS & ECONOMICS |
ISBN | : 9780789011411 |
Download Service Quality Management in Hospitality, Tourism, and Leisure Book in PDF, ePub and Kindle
Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world. This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include: services management marketing operations management human resources management service quality management Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.