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Public Sector Transformation Through E-government

Public Sector Transformation Through E-government
Author: Vishanth Weerakkody
Publisher: Routledge
Total Pages: 274
Release: 2013
Genre: Business & Economics
ISBN: 0415527376
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Over the last decade governments in Europe and North America have attempted to improve efficiency of public services through Information and Communication Technology, commonly branded as electronic government (e-government). Public Sector Transformation through E-Government explores the influence that e-government has on public sector organizations, the organizational complexities that result, and its impact on citizens and democratic society. This book examines e-government's potential to transform public services from a theoretical perspective, and provides practical examples from leading public sector institutions that have utilized e-government as a basis to bring about change. It further investigates the relationship between citizens and government and how they are affected by e-government policies and programs. Aimed at students and researchers of public administration/management and information systems, this book serves as a welcome tool for examining and understanding e-government and transformational change.

Digital Transformation and Public Services

Digital Transformation and Public Services
Author: Anthony Larsson
Publisher: Routledge
Total Pages: 379
Release: 2019-10-08
Genre: Business & Economics
ISBN: 1000690644
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Through a series of studies, the overarching aim of this book is to investigate if and how the digitalization/digital transformation process affects various welfare services provided by the public sector, and the ensuing implications thereof. Ultimately, this book seeks to understand if it is conceivable for digital advancement to result in the creation of private/non-governmental alternatives to welfare services, possibly in a manner that transcends national boundaries. This study also investigates the possible ramifications of technological development for the public sector and the Western welfare society at large. This book takes its point of departure from the 2016 Organization for Economic Co-operation and Development (OECD) report that targets specific public service areas in which government needs to adopt new strategies not to fall behind. Specifically, this report emphasizes the focus on digitalization of health care/social care, education, and protection services, including the use of assistive technologies referred to as "digital welfare." Hence, this book explores the factors potentially leading to whether state actors could be overrun by other non-governmental actors, disrupting the current status quo of welfare services. The book seeks to provide an innovative, enriching, and controversial take on society at large and how various aspects of the public sector can be, and are, affected by the ongoing digitalization process in a way that is not covered by extant literature on the market. This book takes its point of departure in Sweden given the fact that Sweden is one of the most digitalized countries in Europe, according to the Digital Economy and Society Index (DESI), making it a pertinent research case. However, as digitalization transcends national borders, large parts of the subject matter take on an international angle. This includes cases from several other countries around Europe as well as the United States.

Technology Enabled Transformation of the Public Sector: Advances in E-Government

Technology Enabled Transformation of the Public Sector: Advances in E-Government
Author: Weerakkody, Vishanth
Publisher: IGI Global
Total Pages: 457
Release: 2012-06-30
Genre: Political Science
ISBN: 1466617772
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Electronic Government is continually advancing in topics such as hardware and software technology, e-government adoption and diffusion, e-government policy, e-government planning, management, e-government applications, and e-government impacts. Technology Enabled Transformation of the Public Sector: Advances in E-Government is filled with original research about electronic government and supplies academicians, practitioners, and professionals with quality applied research results in the field of electronic/digital government, its applications, and impacts on governmental organizations around the world. This title effectively and positively provides organizational and managerial directions with greater use and management of electronic/digital government technologies in organizations. It also epitomizes the research available within e-government while exponentially emphasizing the expansiveness of this field.

GovTech Maturity Index

GovTech Maturity Index
Author: Cem Dener
Publisher: World Bank Publications
Total Pages: 165
Release: 2021-10-29
Genre: Business & Economics
ISBN: 1464817650
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Governments have been using technology to modernize the public sector for decades. The World Bank Group (WBG) has been a partner in this process, providing both financing and technical assistance to facilitate countries’ digital transformation journeys since the 1980s. The WBG launched the GovTech Initiative in 2019 to support the latest generation of these reforms. Over the past five years, developing countries have increasingly requested WBG support to design even more advanced digital transformation programs. These programs will help to increase government efficiency and improve the access to and the quality of service delivery, provide more government-to-citizen and government-to-business communications, enhance transparency and reduce corruption, improve governance and oversight, and modernize core government operations. The GovTech Initiative appropriately responds to this growing demand. The GovTech Maturity Index (GTMI) measures the key aspects of four GovTech focus areas—supporting core government systems, enhancing service delivery, mainstreaming citizen engagement, and fostering GovTech enablers—and assists advisers and practitioners in the design of new digital transformation projects. Constructed for 198 economies using consistent data sources, the GTMI is the most comprehensive measure of digital transformation in the public sector. Several similar indices and indicators are available in the public domain to measure aspects of digital government—including the United Nations e-Government Development Index, the WBG’s Digital Adoption Index, and the Organisation for Economic Co-operation and Development (OECD) Digital Government Index. These indices, however, do not fully capture the aspects of emphasis in the GovTech approach—the whole-of-government approach and citizen centricity—as key when assessing the use of digital solutions for public sector modernization. The GTMI is not intended to be an assessment of readiness or performance; rather, it is intended to complement the existing tools and diagnostics by providing a baseline and a benchmark for GovTech maturity and by offering insights to those areas that have room for improvement. The GTMI is designed to be used by practitioners, policy makers, and task teams involved in the design of digital transformation strategies and individual projects, as well as by those who seek to understand their own practices and learn from those of others.

Digital Government and Public Management

Digital Government and Public Management
Author: J. Ramon Gil-Garcia
Publisher: Routledge
Total Pages: 171
Release: 2021-12-26
Genre: Business & Economics
ISBN: 1000535940
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In every part of the world information and technology are changing society and challenging the structures, roles, and management of traditional government institutions. At the same time, universal needs for human and social development, environmental protection, commercial and financial stability, and scientific and technological advancement demand governmental attention. In this complex and changing environment, governments are still expected to provide for the public good through legal and political processes, and public programs and services. Digital transformation, electronic government, government 2.0, and electronic governance are just some of the labels used to characterize the ideas and actions that underlie adaptation, transformation, and reform efforts. This book contributes to the ongoing dialog within the digital government research and practice community by addressing leadership and management challenges through the interplay of five interconnected themes: management, policy, technology, data, and context. These themes are evident in a wide range of topics including policy informatics, smart cities, cross-boundary information sharing, service delivery, and open government, among others. Accordingly, it includes chapters that explore these themes conceptually and empirically and that emphasize the importance of context, the need for cross‐boundary thinking and action, a public value approach to performance, and the multi‐dimensional capabilities necessary to succeed in a dynamic, multi‐stakeholder environment. The chapters in this book were originally published as a special issue of the journal, Public Management Review.

OECD Digital Government Studies Digital Government Review of Brazil Towards the Digital Transformation of the Public Sector

OECD Digital Government Studies Digital Government Review of Brazil Towards the Digital Transformation of the Public Sector
Author: OECD
Publisher: OECD Publishing
Total Pages: 146
Release: 2018-11-28
Genre:
ISBN: 926430763X
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Like most OECD countries, Brazil has been taking steps towards digital government to ensure that public policies and services are more inclusive, convenient and designed to meet citizens’ needs. This report takes stock of the progress made by the Brazilian government, based on good practices ...

E-Government: Information, Technology, and Transformation

E-Government: Information, Technology, and Transformation
Author: Hans J Schnoll
Publisher: Routledge
Total Pages: 343
Release: 2015-03-12
Genre: Political Science
ISBN: 131747225X
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This book presents a citizen-centric perspective of the dual components of e-government and e-governance. E-government> refers to the practice of online public reporting by government to citizens, and to service delivery via the Internet. E-governance represents the initiatives for citizens to participate and provide their opinion on government websites. This volume in the Public Solutions Handbook Series focuses on various e-government initiatives from the United States and abroad, and will help guide public service practitioners in their transformation to e-government. The book provides important recommendations and suggestions oriented towards practitioners, and makes a significant contribution to e-government by showcasing successful models and highlighting the lessons learned in the implementation processes. Chapter coverage includes: Online fiscal transparency Performance reporting Improving citizen participation Privacy issues in e-governance Internet voting E-government at the local level

E-government in Asia

E-government in Asia
Author: James S. L. Yong
Publisher:
Total Pages: 448
Release: 2003
Genre: Administrative agencies
ISBN:
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Government -- as an institution, impacts more lives than almost any other in the history of mankind. The fast-growing area of 'e-government' includes within its scope: national level visioning and strategic planning, infrastructure development, management of technology, process redesign, electronic services delivery and change management. In short, e-government is potentially the largest organisational transformation project of many economies. In this study, e-Government in Asia, the reader is taken on a fascinating journey across nine economies -- Brunei, China, Hong Kong, India, South Korea, Malaysia, Singapore, Taiwan and Thailand -- to understand how each government administration has chosen to pursue their e-government initiatives. The material is based on extensive research and interviews with government leaders and practitioners. Many of the chapters have been co-authored with professionals with years of experience in making e-government happen. This book will appeal to a wide audience. Firstly, it is invaluable for public sector executives who need a convenient source of information on what other governments are doing in terms of their e-Governmnet initiatives. Secondly, it is useful for executives of private enterprises who frequently liaise with government agencies to supply products or services. Thirdly, it contains excellent examples of how technology management is handled at national levels, which will interest academics and students in this field.

E-government in Canada

E-government in Canada
Author: Jeffrey Roy
Publisher: University of Ottawa Press
Total Pages: 397
Release: 2006
Genre: Political Science
ISBN: 0776606174
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In sum, the prospects for digital transformation involve the interplay of these four dimensions: service, security, transparency and trust.".

Developments in E-government

Developments in E-government
Author: David Griffin
Publisher: IOS Press
Total Pages: 224
Release: 2007
Genre: Business & Economics
ISBN: 1586037250
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Sets out to provide a critical evaluation of developments in e-government. This book examines the emerging area of e-democracy, in which technology is being utilized to provide a digital presence for the democratic processes of government. It is a synthesis of theoretical contributions and empirical investigations.