Patient Experience PDF Download
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Author | : Brian Boyle |
Publisher | : Simon and Schuster |
Total Pages | : 256 |
Release | : 2015-03-31 |
Genre | : Health & Fitness |
ISBN | : 1632209292 |
Download The Patient Experience Book in PDF, ePub and Kindle
Brian Boyle tells a personal story of his fight back from near death after a horrific automobile accident. He focuses on his experience as a patient who, while in a two-month long medically induced coma, was unable to move or talk to anyone around him, yet he was able to hear, see and feel pain. Brian slowly clawed his way back to the living and found the strength to live to tell his story in his acclaimed memoir, Iron Heart. Now Brian provides vital information from the patient’s perspective to help caregivers gain valuable insight that will help them understand new ways on how to provide care to both patients and their families. By completion of this book, the participant will be able to: Recognize the variety of feelings and emotions of the patient Identify simple methods and interventions to provide emotional support to relax the patient Determine the importance of particular amenities to a patient who may be unable to communicate Evaluate patient life-history to determine appropriate intervention techniques Understand the motivational role that communication has between the healthcare provider and the patient and his or her family Brian’s story about catastrophe, survival, and transcending all odds has implemented new and innovative strategies for improving patient safety and quality of care on a national level, as well as serving as a learning experience for healthcare providers of all levels and backgrounds. When it comes to the patient experience, Brian has become a mouthpiece for the voiceless.
Author | : James Merlino |
Publisher | : McGraw-Hill Education |
Total Pages | : 0 |
Release | : 2014-10-27 |
Genre | : Business & Economics |
ISBN | : 9780071833257 |
Download Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way Book in PDF, ePub and Kindle
THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGE Cleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the space. How did Cleveland Clinic turn itself around so effectively and so quickly? More important, how can you do the same with your organization? In gripping, visceral, on-the ground fashion, Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations--methods that seamlessly translate to any business seeking to improveits customer experience. This strategic guide covers: How the Clinic's leaders redefined the concept of patient experience and developed a strategy to improve it Critical lessons learned regarding organization, recruitment, training, and measuring service excellence Ways in which the Clinic aligned its entire workforce around its Patients First strategy How leaders improved the critical element of physician communication Rather than view patients simply as sick people who need treatment, Cleveland Clinic sees them also as important stakeholders in the organization's success. Patients are customers--who desire, pay for, and deserve the best possible care and experience during what is often a challenging time in their lives. Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, Service Fanatics provides actionable lessons for any manager and business leader beyond healthcare. Whether you run a healthcare institution, nonprofit, or for-profit business, Service Fanatics will help you create the kind of customer experience that promises to transform your organization into an industry powerhouse.
Author | : William T. Choctaw |
Publisher | : Springer |
Total Pages | : 85 |
Release | : 2015-10-29 |
Genre | : Medical |
ISBN | : 3319169289 |
Download Transforming the Patient Experience Book in PDF, ePub and Kindle
This book provides an organizational model of the common ground needed to improve patient care and adapt to today’s healthcare environment. The relationship between a hospital CEO and a general surgeon and how they aligned, motivated and partnered with physicians to change the culture of a hospital and implement patient oriented systems is the essential element of this text. Sustainable transformation processes will also be presented for the various roles and contributions of the healthcare team. Written from a team perspective, Transforming the Patient Experience is a practical guide for healthcare team members and leaders to follow.
Author | : Irwin Press |
Publisher | : |
Total Pages | : 286 |
Release | : 2006 |
Genre | : Medical |
ISBN | : |
Download Patient Satisfaction Book in PDF, ePub and Kindle
The book explores the patient's perception of care to identify the drivers and implications of patient satisfaction. ... . The second edition offers significant new material, including : Enhanced material on staff buy-in to patient satisfaction initiatives - A new chapter that provides fifty simple and innovative improvement ideas - Additional material on staff and physician satisfaction - A new chapter on managing diverse patients and staff - New insight on compliant management and scripting. [Ed.]
Author | : Great Britain: Department of Health |
Publisher | : The Stationery Office |
Total Pages | : 64 |
Release | : 2010-07-12 |
Genre | : Medical |
ISBN | : 9780101788120 |
Download Equity and excellence: Book in PDF, ePub and Kindle
Equity and Excellence : Liberating the NHS: Presented to Parliament by the Secretary of State for Health by Command of Her Majesty
Author | : Charles Kenney |
Publisher | : CRC Press |
Total Pages | : 248 |
Release | : 2010-11-08 |
Genre | : Business & Economics |
ISBN | : 1439863091 |
Download Transforming Health Care Book in PDF, ePub and Kindle
For decades, the manufacturing industry has employed the Toyota Production System the most powerful production method in the world to reduce waste, improve quality, reduce defects and increase worker productivity. In 2001, Virginia Mason Medical Center, an integrated healthcare delivery system in Seattle, Washington set out to achieve its compe
Author | : Secretary of State for Health |
Publisher | : The Stationery Office |
Total Pages | : 92 |
Release | : 2008 |
Genre | : Business & Economics |
ISBN | : 9780101743228 |
Download High Quality Care for All Book in PDF, ePub and Kindle
This review incorporates the views and visions of 2,000 clinicians and other health and social care professionals from every NHS region in England, and has been developed in discussion with patients, carers and the general public. The changes proposed are locally-led, patient-centred and clinically driven. Chapter 2 identifies the challenges facing the NHS in the 21st century: ever higher expectations; demand driven by demographics as people live longer; health in an age of information and connectivity; the changing nature of disease; advances in treatment; a changing health workplace. Chapter 3 outlines the proposals to deliver high quality care for patients and the public, with an emphasis on helping people to stay healthy, empowering patients, providing the most effective treatments, and keeping patients as safe as possible in healthcare environments. The importance of quality in all aspects of the NHS is reinforced in chapter 4, and must be understood from the perspective of the patient's safety, experience in care received and the effectiveness of that care. Best practice will be widely promoted, with a central role for the National Institute for Health and Clinical Excellence (NICE) in expanding national standards. This will bring clarity to the high standards expected and quality performance will be measured and published. The review outlines the need to put frontline staff in control of this drive for quality (chapter 5), with greater freedom to use their expertise and skill and decision-making to find innovative ways to improve care for patients. Clinical and managerial leadership skills at the local level need further development, and all levels of staff will receive support through education and training (chapter 6). The review recommends the introduction of an NHS Constitution (chapter 7). The final chapter sets out the means of implementation.
Author | : Ryan Donohue |
Publisher | : Ache Management Series |
Total Pages | : 0 |
Release | : 2020-07-19 |
Genre | : Business & Economics |
ISBN | : 9781640551800 |
Download Patient No Longer Book in PDF, ePub and Kindle
"The coronavirus pandemic has validated the principles of this book--that we need healthcare with no address, helping people where they are and when they need it," writes Dr. Stephen K. Klasko in Patient No Longer: Why Healthcare Must Deliver the Care Experience That Consumers Want and Expect. "Telehealth worked. Providing guidance to families worked. Listening worked. Even under our greatest threat since World War II, the principles of using digital medicine to get care out to people turned out to be critical." Dr. Klasko and Ryan Donohue explore this evolving delivery model in a fascinating look at the history of patient-centric care and the rise of the healthcare consumer as a powerful new voice. In addition to the compelling reasons why consumer-centric care is so crucial, the authors share how leaders can work to build health systems focused on it. They offer actionable ideas for implementation in individual organizations and explore topics such as: - The latest research on what matters most to healthcare consumers today - Leadership skills needed to drive patient-centric initiatives - New applications of digital health technology and data - The Picker Institute's Eight Dimensions of Patient-Centered Care - Best practices and case studies from leading organizations As healthcare consumers continue to demand the same types of interactions they enjoy in other industries, healthcare organizations must work hard to build frictionless customer experiences that create lasting connections and build genuine loyalty. This book describes a once-in-an-era transformation in healthcare. Is your organization ready?
Author | : Jake Poore |
Publisher | : |
Total Pages | : 162 |
Release | : 1963-11-30 |
Genre | : |
ISBN | : 9780998343402 |
Download 99 Lessons Learned from Disney to Improve the Patient Experience Book in PDF, ePub and Kindle
99 Lessons Learned From Disney to Improve the Patient Experience, is a wonderful resource for any health care organization that desires to improve the patient experience. Jake has truly captured the essence of Disney's principles for creating loyalty-driving experiences. And more importantly, he has thoughtfully and artfully applied these principles to the world of health care. For 15+ years, Jake and his team at ILS have been helping health care organizations successfully apply the lessons contained in this book. The lessons are field-tested and they work.
Author | : Jason W. Wilson |
Publisher | : Rowman & Littlefield |
Total Pages | : 211 |
Release | : 2022-02-10 |
Genre | : Social Science |
ISBN | : 1498597696 |
Download Clinical Anthropology 2.0 Book in PDF, ePub and Kindle
Clinical Anthropology 2.0 presents a new approach to applied medical anthropology that engages with clinical spaces, healthcare systems, care delivery and patient experience, public health, as well as the education and training of physicians. In this book, Jason W. Wilson and Roberta D. Baer highlight the key role that medical anthropologists can play on interdisciplinary care teams by improving patient experience and medical education. Included throughout are real life examples of this approach, such as the training of medical and anthropology students, creation of clinical pathways, improvement of patient experiences and communication, and design patient-informed interventions. This book includes contributions by Heather Henderson, Emily Holbrook, Kilian Kelly, Carlos Osorno-Cruz, and Seiichi Villalona.