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Ouch! that Stereotype Hurts

Ouch! that Stereotype Hurts
Author: Leslie Aguilar
Publisher: The Walk The Talk Company
Total Pages: 84
Release: 2006
Genre: Communication
ISBN: 9781885228727

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"Why is Ouch! important? Staying silent in the face of demeaning comments, stereotypes or bias allows these attitudes and behaviors to thrive. The undermines our ability to create an inclusive workplace where all employees are welcomed, treated with respect and able to do their best work. Yet, most employees and leaders who want to speak up don't how. So, we say nothing. Finally, a video that shows the viewed exactly how to respond in moments of diversity-related tension! No blame, no guilt, no conflict - just practical, specific skills that can be immediately applied in the workplace ..."--Conteneur.


Multicultural Customer Service

Multicultural Customer Service
Author: Leslie Aguilar
Publisher: McGraw Hill Professional
Total Pages: 172
Release: 1996
Genre: Business & Economics
ISBN: 9780786303328

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This series presents essential business skills in a fast-paced, interactive format that appeals to today's busy managers, trainers, and employees alike. These authoritative, concise books deliver high-quality training at a remarkably affordable cost and gives readers both new and time-tested ways to increase productivity and career satisfaction.


Microintervention Strategies

Microintervention Strategies
Author: Derald Wing Sue
Publisher: John Wiley & Sons
Total Pages: 272
Release: 2021-02-03
Genre: Psychology
ISBN: 1119769965

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Learn how you can help combat micro and macroaggressions against socially devalued groups with this authoritative new resource Microintervention Strategies: What You Can Do to Disarm and Dismantle Indivdiual and Systemic Racism and Bias, delivers a cutting-edge exploration and extension of the concept of microinterventions to combat micro and macroaggressions targeted at marginalized groups in our society. While racial bias is the primary example used throughout the book, the author’s approach is applicable to virtually all forms of bias and discrimination, including that directed at those with disabilities, LGBTQ people, women, and others. The book calls out unfair and biased institutional policies and practices and presents strategies to help reduce the impact of sexism, heterosexism, ableism, and classism. It provides a new conceptual framework for distinguishing between the different categories of microinterventions, or individual anti-bias actions, and offers specific, concrete, and practical advice for taking a stand against micro and macroaggressions. Microintervention Strategies delivers the knowledge and skills necessary to confront individual and institutional manifestations of oppression. Readers will also enjoy: - A thorough introduction to the major conceptual distictions between micro and macroaggressions and an explanation of the manifestations, dynamics, and impact of bias on marginalized groups. - An exploration of the meaning and definition of micorinterventions, including a categorization into three types: microaffirmations, micorprotections, and microchallenges. - A review of literature that discusses the positive benefits that accrue to targets, allies, bystanders, and others when microinterventions take place. - A discussion of major barriers to acting against prejudice and discrimination. Perfect for undergraduate and graduate students taking courses in psychology, education, social work, and political science, Microintervention Strategies will also earn a place in the libraries of psychologists, educators, parents, and teachers, who hope to do their part to combat microaggressions and other forms of bias and discrimination.


Flex

Flex
Author: Jane Hyun
Publisher: Harper Collins
Total Pages: 240
Release: 2014-03-25
Genre: Business & Economics
ISBN: 0062248537

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Renowned executive coaches and global leadership strategists Jane Hyun and Audrey S. Lee offer lessons on the vital skill of “Flexing”—the art of switching leadership styles to more effectively lead people who are different from you, allowing managers to successfully manage the multicultural workers of today and tomorrow. Flex offers a proactive strategy for managers to navigate and leverage diversity effectively in this new global economy, showing managers how to: understand the power gap, the social distance between you and those in the workplace of different cultures, ages, and gender; flex your management style, by stretching how you work and communicate with others, and bridging the gap with more effective communication, feedback tools and building healthy teams; and multiply the effect, by teaching these skills to others and closing the power gap with clients, customers, and partners to create innovative solutions. Creating flex in a company’s management style will impact all aspects of developing the talent you have, attracting future talent and building relationships with customers in this competitive marketplace. Now, Flex: The New Playbook for Managing Across Differences shows you how.


Fade to Black

Fade to Black
Author: Francis Knight
Publisher: Orbit
Total Pages: 202
Release: 2013-02-26
Genre: Fiction
ISBN: 0316217697

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From the depths of a valley rises the city of Mahala It's a city built upwards, not across -- where streets are built upon streets, buildings upon buildings. A city that the Ministry rules from the sunlit summit, and where the forsaken lurk in the darkness of Under. Rojan Dizon doesn't mind staying in the shadows, because he's got things to hide. Things like being a pain-mage, with the forbidden power to draw magic from pain. But he can't hide for ever. Because when Rojan stumbles upon the secrets lurking in the depths of the Pit, the fate of Mahala will depend on him using his magic. And unlucky for Rojan -- this is going to hurt.


Ask a Manager

Ask a Manager
Author: Alison Green
Publisher: Ballantine Books
Total Pages: 304
Release: 2018-05-01
Genre: Business & Economics
ISBN: 0399181822

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From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together


3 Keys to Defeating Unconscious Bias

3 Keys to Defeating Unconscious Bias
Author: Sondra Thiederman
Publisher:
Total Pages:
Release: 2015-06-08
Genre:
ISBN: 9780964497726

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This easy-to-read book provides a practical step-by-step process for defeating the unconscious biases that interfere with our ability to relate effectively to others.


Microaggression Theory

Microaggression Theory
Author: Gina C. Torino
Publisher: John Wiley & Sons
Total Pages: 400
Release: 2018-10-02
Genre: Psychology
ISBN: 1119420040

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Get to know the sociopolitical context behind microaggressions Microaggressions are brief, everyday exchanges that send denigrating messages to certain individuals because of their group membership (e.g., race, gender, culture, religion, social class, sexual orientation, etc.). These daily, common manifestations of aggression leave many people feeling vulnerable, targeted, angry, and afraid. How has this become such a pervasive part of our social and political rhetoric, and what is the psychology behind it? In Microaggression Theory, the original research team that created the microaggressions taxonomy, Gina Torino, David Rivera, Christina Capodilupo, Kevin Nadal, and Derald Wing Sue, address these issues head-on in a fascinating work that explores the newest findings of microaggressions in their sociopolitical context. It delves into how the often invisible nature of this phenomenon prevents perpetrators from realizing and confronting their own complicity in creating psychological dilemmas for marginalized groups, and discusses how prejudice, privilege, safe spaces, and cultural appropriation have become themes in our contentious social and political discourse. Details the psychological effects of microaggressions in separate chapters covering clinical impact, trauma, related stress syndromes, and the effect on perpetrators Examines how microaggressions affect education, employment, health care, and the media Explores how social policies and practices can minimize the occurrence and impact of microaggressions in a range of environments Investigates how microaggressions relate to larger social movements If you come across the topic of microaggressions in your day-to-day life, you can keep the conversation going in a productive manner—with research to back it up!


Emotional Intelligence for Managing Results in a Diverse World

Emotional Intelligence for Managing Results in a Diverse World
Author: Lee Gardenswartz
Publisher: Nicholas Brealey
Total Pages: 228
Release: 2010-10-16
Genre: Psychology
ISBN: 0891062998

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Harness the power of emotions - so you can leverage differences, build engaged teams, and create healthier organizations Whether you work group stretches from here to Dubai or can easily meet in a conference room down the hall, anger and frustration are easy to come by when others don't do things your way, follow directions, or respond the way you think they should. But when emotions manage workplace relationships, the result is conflict, disengagement, and low morale. Emotional Intelligence for Managing Results in a Diverse World delivers a novel prescription for managing effectively in today's workplace: Use the dynamic principles of EQ plus insights from the author's pioneering diversity work to increase your competence in managing emotions and enhance your effectiveness in work, relationships, and life. The book also gives you the know-how to use this approach in coaching and developing others to help them be more successful on the job.


How to Be an Ally: Actions You Can Take for a Stronger, Happier Workplace

How to Be an Ally: Actions You Can Take for a Stronger, Happier Workplace
Author: Melinda Epler
Publisher: McGraw-Hill Education
Total Pages: 288
Release: 2021-06-01
Genre: Business & Economics
ISBN: 9781264257935

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An original and insightful roadmap on how to become a more inclusive and empathetic leader All of us can be better allies for each other, creating stronger and happier workplaces together. Allyship is about understanding the imbalance in opportunity and working to correct it. How to Be an Ally reveals that the key to true inclusion, equity, and diversity is allyship. Drawing from her experience as a strategic advisor for tech companies, startups, tech hubs, and governments around the world, Melinda Briana Epler provides valuable insights on how business leaders can create a more equitable workplace by leading the change. You’ll learn how to implement big and small changes to build a diverse team and ensure everyone on your team is included, heard, understood, and acknowledged. Building on that inclusion, you’ll be able to grow a stronger, more successful organization. Original and insightful, How to Be an Ally humanizes diversity and inclusion, and facilitates greater empathy and understanding between people of all backgrounds, teaching us that each of us can learn to understand the imbalance in opportunity, work to correct it, and help create a better workplace for ourselves and our colleagues.