Integrating Service Level Agreements PDF Download
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Author | : John K. Lee |
Publisher | : John Wiley & Sons |
Total Pages | : 464 |
Release | : 2002-10-02 |
Genre | : Computers |
ISBN | : 0471428663 |
Download Integrating Service Level Agreements Book in PDF, ePub and Kindle
Service level agreements (SLAs) offer service providers a way todistinguish themselves from their competitors in today's volatile,hypercompetitive market. This book offers an innovative approachthat takes full advantage of current interface, automation, andInternet-based distribution and reporting technologies. * Addresses business-level SLAs, not just device-level SLAs * Describes a revolutionary approach that combines networkmanagement, service management, field service activities,entitlement, and rating with workflow automation technologies
Author | : Lee |
Publisher | : |
Total Pages | : |
Release | : 2002-10-01 |
Genre | : |
ISBN | : 9780764538452 |
Download Integrating Service Level Agreements Book in PDF, ePub and Kindle
Author | : Philipp Wieder |
Publisher | : Springer Science & Business Media |
Total Pages | : 185 |
Release | : 2010-08-03 |
Genre | : Computers |
ISBN | : 1441973206 |
Download Grids and Service-Oriented Architectures for Service Level Agreements Book in PDF, ePub and Kindle
As Grids and service-oriented architectures have evolved to a common infrastructure for providing and consuming services in research and commercial environments, mechanisms are needed to agree on the objectives and the quality of such service provision. There is a clear trend to use electronic contracts between service consumers and one or more service providers, in order to achieve the necessary reliability and commitment from all parties. Service Level Agreements (SLAs) are the means to model and manage such contracts in a unified way. Grids and Service-Oriented Architectures for Service Level Agreements, the thirteenth volume of the CoreGRID series, contains current research and up-to date solutions from research and business communities presented at the IEEE Grid 2009 Workshop on Service Level Agreements in Grids, and the Service Level Agreements in Grids Dagstuhl Seminar 2009. The contributions in this volume cover Grid environments, but also generic models for SLA management that are applicable to service-oriented systems in general, like market-economic strategies, negotiation models, or monitoring infrastructures. Grids and Service-Oriented Architectures for Service Level Agreements is designed for a professional audience composed of researchers and practitioners within the Grid community industry, and is also suitable for advanced-level students in computer science.
Author | : Andrew Hiles, Hon FBCI, EIoSCM |
Publisher | : Rothstein Publishing |
Total Pages | : 1005 |
Release | : 2016-06-01 |
Genre | : Business & Economics |
ISBN | : 1944480013 |
Download Service Level Agreements By Andrew Hiles, Hon FBCI, EloSCM Book in PDF, ePub and Kindle
In an ideal business climate, all your service level agreements would align perfectly with business goals. Your company’s vision, definitions, requirements, and performance measurement would be clear. But in today’s fast-paced, complex world of outsourcing, you could use some help to make that a reality. Look no further! In A Rothstein Publishing Collection: Service Level Agreements, four key books by Andrew Hiles combine to help you achieve effective agreements. Andrew Hiles draws on decades of experience to guide you in achieving service level agreements (SLAs) that are not simply legal documents, but are strategic business-centric tools that can lead to enduring, satisfying, and profitable relationships between customer and supplier. In this four-book package, you will receive a step-by-step guide to designing, negotiating, and implementing SLAs in your organization: Service Level Agreements: Winning a Competitive Edge for Support & Supply Services The Complete Guide to IT Service Level Agreements: Aligning IT Service to Business Needs E-Business Service Level Agreements: Strategies for Service Providers, E-Commerce and Outsourcing Creating a Customer-Focused Help Desk: How to Win and Keep Your Customers These books include checklists, samples, statistics, and real-world case studies that will help you to: • Create clearly written SLAs that are unambiguous, comprehensive, and enforceable. • Balance service costs against quality for business advantage. • Provide the level of service that meets the expectations of customers and keeps them loyal. • Apply quality assurance techniques to the SLA to identify the right quality of service. • Prevent disputes between customers and suppliers. • Avoid catastrophic losses and day-to-day headaches.
Author | : Philipp Wieder |
Publisher | : Springer Science & Business Media |
Total Pages | : 368 |
Release | : 2011-11-06 |
Genre | : Computers |
ISBN | : 1461416140 |
Download Service Level Agreements for Cloud Computing Book in PDF, ePub and Kindle
Service Level Agreements for Cloud Computing provides a unique combination of business-driven application scenarios and advanced research in the area of service-level agreements for Clouds and service-oriented infrastructures. Current state-of-the-art research findings are presented in this book, as well as business-ready solutions applicable to Cloud infrastructures or ERP (Enterprise Resource Planning) environments. Service Level Agreements for Cloud Computing contributes to the various levels of service-level management from the infrastructure over the software to the business layer, including horizontal aspects like service monitoring. This book provides readers with essential information on how to deploy and manage Cloud infrastructures. Case studies are presented at the end of most chapters. Service Level Agreements for Cloud Computing is designed as a reference book for high-end practitioners working in cloud computing, distributed systems and IT services. Advanced-level students focused on computer science will also find this book valuable as a secondary text book or reference.
Author | : Dave Armes |
Publisher | : Van Haren |
Total Pages | : 225 |
Release | : 2015-11-23 |
Genre | : Architecture |
ISBN | : 9401805784 |
Download SIAM: Principles and Practices for Service Integration and Management Book in PDF, ePub and Kindle
For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach. Service Integration is the set of principles and practices, which facilitate the collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operating model. SIAM is a relatively new and fast evolving concept. SIAM teams are being established in many organizations and in many different sectors, as part of a strategy for (out)sourcing IT services and other types of service. This is the first book that describes the concepts of SIAM. It is intended for: ITSM professionals working in integrated multi-sourced environments; Service customer managers, with a responsibility to secure the business supply of IT services in a multi-sourced environment; Service provider delivery managers with a responsibility to integrate multiple services to meet the demands of the customers business and users; Service provider managers with responsibilities to manage integrated services, participating in a multi-sourced environment.
Author | : William A. Yarberry Jr. |
Publisher | : CRC Press |
Total Pages | : 432 |
Release | : 2002-12-17 |
Genre | : Computers |
ISBN | : 1420000403 |
Download Computer Telephony Integration Book in PDF, ePub and Kindle
Since the publication of the first edition, the CTI world has changed significantly. Where it was once focused on the integration of voice systems with computers, the focus is now on IP-based voice, or converged networks and services. Today, the telcos are upgrading their systems from circuit-switched to IP-based packet-switched networks. Companies
Author | : Madjid Fathi |
Publisher | : Springer Science & Business Media |
Total Pages | : 362 |
Release | : 2012-12-14 |
Genre | : Technology & Engineering |
ISBN | : 3642344712 |
Download Integration of Practice-Oriented Knowledge Technology: Trends and Prospectives Book in PDF, ePub and Kindle
The Scientific Network of Integrated Systems, Design and Technology (ISDT) is an initiative that has been established to respond industrial needs for integration of “Knowledge Technology" (KT) with multi- and inter-disciplinary applications. In particular the objective of ISDT is to incorporate multilateral engineering disciplines i.e. Composite-, Automotive-, Industrial- , Control- and Micro-Electronics Engineering, and derive knowledge for design and development of innovative product and services. In this context, the discourse of KT is established to address effective use of Knowledge Management, Semantic Technology, Information Systems and Software Engineering towards evolution of adaptive and intelligent systems for industrial applications. This carefully edited book presents the results of the latest ISDT meeting with special involvement of leading researchers and industries whose contributions are presented in the book chapters. This book consists of three main chapters namely: · Chapter 1: Applied Knowledge Management in Practice · Chapter 2: Semantic Technologies for Industrial Management and Process Controlling · Chapter 3: Knowledge Driven Approaches for Product Engineering Each article presents a unique in-progress research with respect to the target goal of improving our common understanding of KT integration and promoting further researches and cooperation in future.
Author | : Erik Veerman |
Publisher | : John Wiley & Sons |
Total Pages | : 479 |
Release | : 2009-10-16 |
Genre | : Computers |
ISBN | : 0470593946 |
Download Microsoft SQL Server 2008 Integration Services Book in PDF, ePub and Kindle
An authoritative guide to designing effective solutions for datacleansing, ETL, and file management with SQL Server 2008Integration Services SQL Server Integration Services (SSIS) is the leading tool inthe data warehouse industry, used for performing extraction,transformation, and load operations. After an overview of SSIS architecture, the authors walk you aseries of real-world problems and show various techniques forhandling them. Shows you how to design SSIS solutions for data cleansing, ETLand file management Demonstrates how to integrate data from a variety of datasources, Shows how to monitor SSIS performance, Demonstrates how to avoid common pitfalls involved with SSISdeployment Explains how to ensure performance of the deployed solution andeffectively handle unexpected system failures and outages The companion Web site provides sample code and databasescripts that readers can directly implement This book shows you how to design, build, deploy, and managesolutions to real-world problems that SSIS administrators anddevelopers face day-to-day.
Author | : Claire Agutter |
Publisher | : IT Governance Publishing Ltd |
Total Pages | : 344 |
Release | : 2021-07-29 |
Genre | : Computers |
ISBN | : 1787783154 |
Download Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second edition Book in PDF, ePub and Kindle
Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Professional certification. Prepare for your SIAM™ Professional exam and understand how SIAM can benefit your organization.