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Author | : Rob Schnepp |
Publisher | : "O'Reilly Media, Inc." |
Total Pages | : 136 |
Release | : 2017-06-20 |
Genre | : Computers |
ISBN | : 1491917792 |
Download Incident Management for Operations Book in PDF, ePub and Kindle
Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation. You’ll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain. This book provides use cases of some of the largest (and smallest) IT operations teams in the world. There is a better way to respond. You just found it. Assess your IT incident response with the PROCESS programmatic evaluation tool Get an overview of the IMS all-hazard, all-risk framework Understand the responsibilities of the Incident Commander Form a unified command structure for events that affect multiple business units Systematically evaluate what broke and how the incident team responded
Author | : Vincent Faggiano |
Publisher | : CRC Press |
Total Pages | : 251 |
Release | : 2011-11-15 |
Genre | : Law |
ISBN | : 1439874549 |
Download Critical Incident Management Book in PDF, ePub and Kindle
Terrorism threats and increased school and workplace violence have always generated headlines, but in recent years, the response to these events has received heightened media scrutiny. Critical Incident Management: A Complete Resource Guide, Second Edition provides evidence-based, tested, and proven methodologies applicable to a host of scenarios that may be encountered in the public and private sector. Filled with tactical direction designed to prevent, contain, manage, and resolve emergencies and critical incidents efficiently and effectively, this volume explores: The phases of a critical incident response and tasks that must be implemented to stabilize the scene Leadership style and techniques required to manage a critical incident successfully The National Incident Management System (NIMS) and the Incident Command System (ICS) Guidelines for responding to hazardous materials and weapons of mass destruction incidents Critical incident stress management for responders Maintaining continuity of business and delivery of products or services in the face of a crisis Roles of high-level personnel in setting policy and direction for the response and recovery efforts Augmented by Seven Critical TasksTM that have been the industry standard for emergency management and response, the book guides readers through every aspect of a critical incident: from taking initial scene command, to managing resources, to resolution, and finally to recovery and mitigation from the incident. The authors’ company, BowMac Educational Services, Inc., presently conducts five courses certified by the Department of Homeland Security. These hands-on "Simulation Based" Courses will prepare your personnel to handle any unexpected scenario. For additional information contact: 585-624-9500 or [email protected].
Author | : Donald Walsh |
Publisher | : Jones & Bartlett Publishers |
Total Pages | : 321 |
Release | : 2011-02-14 |
Genre | : Business & Economics |
ISBN | : 0763781878 |
Download National Incident Management System Book in PDF, ePub and Kindle
Developed and implemented by the United States Department of Homeland Security, the National Incident Management System (NIMS) outlines a comprehensive national approach to emergency management. It enables federal, state, and local government entities along with private sector organizations to respond to emergency incidents together in order reduce
Author | : Betsy Beyer |
Publisher | : "O'Reilly Media, Inc." |
Total Pages | : 512 |
Release | : 2018-07-25 |
Genre | : Computers |
ISBN | : 1492029459 |
Download The Site Reliability Workbook Book in PDF, ePub and Kindle
In 2016, Google’s Site Reliability Engineering book ignited an industry discussion on what it means to run production services today—and why reliability considerations are fundamental to service design. Now, Google engineers who worked on that bestseller introduce The Site Reliability Workbook, a hands-on companion that uses concrete examples to show you how to put SRE principles and practices to work in your environment. This new workbook not only combines practical examples from Google’s experiences, but also provides case studies from Google’s Cloud Platform customers who underwent this journey. Evernote, The Home Depot, The New York Times, and other companies outline hard-won experiences of what worked for them and what didn’t. Dive into this workbook and learn how to flesh out your own SRE practice, no matter what size your company is. You’ll learn: How to run reliable services in environments you don’t completely control—like cloud Practical applications of how to create, monitor, and run your services via Service Level Objectives How to convert existing ops teams to SRE—including how to dig out of operational overload Methods for starting SRE from either greenfield or brownfield
Author | : Alan B. Sterneckert |
Publisher | : CRC Press |
Total Pages | : 552 |
Release | : 2003-09-29 |
Genre | : Business & Economics |
ISBN | : 1420000047 |
Download Critical Incident Management Book in PDF, ePub and Kindle
Most businesses are aware of the danger posed by malicious network intruders and other internal and external security threats. Unfortunately, in many cases the actions they have taken to secure people, information and infrastructure from outside attacks are inefficient or incomplete. Responding to security threats and incidents requires a competent
Author | : Timothy J. Hodgetts |
Publisher | : John Wiley & Sons |
Total Pages | : 1 |
Release | : 2013-07-01 |
Genre | : Medical |
ISBN | : 1118713478 |
Download Major Incident Management System (MIMS) Book in PDF, ePub and Kindle
This highly practical aid to management of major incidents is the refined and improved new edition of Prehospital Emergency Management Master. Concentrating on the essential elements in treatment and transport of the wounded in a major incident this new system provides easily assimilable information on: symbols and terminology; first actions; METHANE report; command; safety; communications; triage; treament; transport the system is produced on waterproof pages, and includes 12 separate action cards for use by auxiliary helpers, and a log for recording the facts. The complete package comes in a handy sized ring binder, allowing users to add their own local notes. The use of colour and easily recognisable icons makes this a valuable aid even in the most difficult conditions.
Author | : Mark Haraway |
Publisher | : Cengage Learning |
Total Pages | : 0 |
Release | : 2009 |
Genre | : Command and control at fires |
ISBN | : 9781428359932 |
Download Large-scale Incident Management Book in PDF, ePub and Kindle
Taking the approach that experience is the best teacher, Large Scale Incident Management is the first book of its kind to use a major, real-life, contemporary event to teach key incident management concepts. The book places readers in the Incident Commander seat for the EQ chemical fires that occurred in Apex, North Carolina, in October 2006: an event that lasted three days, shut down an entire city, and displaced 17,000 citizens. Using this large-scale incident as a running example of how critical components of successful incident management are actually applied in real life, it provides detailed insight into important topics in the field. Coverage begins with pre-planning and preparation, emergency plan development, and conducting community hazard assessments, and then progresses to implementation of the National Incident Management System (NIMS) as a part of daily operations, incident action plans, and complex NIMS for large catastrophic events. With this unique, real-life approach, the book is both engaging and instructional, leaving readers with a solid understanding, not only of large scale incident management concepts, but also how to apply them.
Author | : Louis N. Molino, Sr. |
Publisher | : John Wiley & Sons |
Total Pages | : 540 |
Release | : 2006-04-20 |
Genre | : Technology & Engineering |
ISBN | : 0470043415 |
Download Emergency Incident Management Systems Book in PDF, ePub and Kindle
A "street smart" look atincident management in all its permutations Incident Management Systems (IMS) provide the means by which to coordinate the efforts of individual agencies in order to stabilize an incident and protect life, property, and the environment. Born from the FireScope project of the late 1960s, which was developed in response to the major wildfires that regularly plagued Southern California, these systems have evolved with many similarities and certain fundamental differences. Emergency Incident Management Systems: Fundamentals and Applications contrasts the major forms of Incident Management/Incident Command Systems. The author illuminates these differences and offers a fresh perspective on the concepts on which these systems are founded in order to make them more accessible and user-friendly. Without suggesting major changes in the systems, he bridges the gap between their theoretical and academic foundations and their real-world applications, and makes them more applicable to the professional's daily needs. Timely features of the book include: * An "in the field" point of view * Coverage of incidents of mass destruction * Filled-out sample forms designed to aid professionals in completing reports In post-9/11 America, where incident management has become a national priority-one that must be easilyunderstood and applicable across all emergency systems-this book provides a useful tool for helping today's emergency workers be more informed and more prepared than ever.
Author | : Kent MacCarter |
Publisher | : CSIRO PUBLISHING |
Total Pages | : 252 |
Release | : 2016-06-01 |
Genre | : Science |
ISBN | : 1486306195 |
Download Incident Management in Australasia Book in PDF, ePub and Kindle
Emergency services personnel conduct their work in situations that are inherently dangerous. Large incidents such as bushfires, floods and earthquakes often pose hazards that are not fully understood at the time of management, and the situation may be further complicated by the involvement of multiple agencies. To promote the safety of personnel and of the broader community, incident management skills must be constantly developed. Incident Management in Australasia presents lessons learnt from managing major incidents at regional and state levels. It is not an academic work. Rather, it is a collection of stories from professionals on the ground and others who subsequently reviewed the events and gained significant knowledge and understanding through that process. Some stories are personal, capturing emotional impact and deep reflection, and others are analytical, synthesising the findings of experience and inquests. All the stories relate to managing operational events and capture knowledge that no one person could gain in a single career. This book builds on current industry strategies to improve emergency responses. It will assist incident managers and those working at all levels in incident management teams, from Station Officer to Commissioner. It is highly readable and will also be of interest to members of the public with an appreciation for the emergency services.
Author | : Darren O'Toole |
Publisher | : CreateSpace |
Total Pages | : 48 |
Release | : 2015-04-04 |
Genre | : |
ISBN | : 9781511631747 |
Download Incident Management for I.T. Departments Book in PDF, ePub and Kindle
An in depth look at Incident Management for I.T. departments. 10 simple steps to design and deploy your Incident Management program based on ITIL's best practices. Topics include: Incident Detection Incident Prioritization Response Plans Managing an Incident Escalation Matrix Communications Plans Vendor Management Documentation Bonus Templates The author has over 30 years of leading I.T. departments for some of the world's largest companies. This book goes beyond ITIL's theory with real world experience and recommendations