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Author | : Leonardo Inghilleri |
Publisher | : AMACOM |
Total Pages | : 190 |
Release | : 2010-04-14 |
Genre | : Business & Economics |
ISBN | : 0814415393 |
Download Exceptional Service, Exceptional Profit Book in PDF, ePub and Kindle
What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.
Author | : Michael Heppell |
Publisher | : Pearson UK |
Total Pages | : 297 |
Release | : 2015-10-19 |
Genre | : Business & Economics |
ISBN | : 1292100222 |
Download Five Star Service Book in PDF, ePub and Kindle
Author | : Michael Heppell |
Publisher | : Financial Times/Prentice Hall |
Total Pages | : 0 |
Release | : 2010 |
Genre | : Consumer satisfaction |
ISBN | : 9780273734383 |
Download 5 Star Service Book in PDF, ePub and Kindle
This is the book that will show you how to ensure customers are raving about your products and services and come back for more. Five Star Service 2nd edition is an easy read, high impact title from the bestselling author of How to Be Brilliant, Michael Heppell. In this book he gives you over 100 instant tips, 50 examples of the best practices, over a dozen brand new techniques and multiple strategies to equip you with a winning edge to knockout your customers and help you · Delight your customers every time · Deliver remarkable results that will keep them coming back for more · Win more customers without spending a fortune · Get repeat orders and referrals from everyone you encounter Whether it’s studying the Disney parking system or enrolling students at colle≥ going behind the scenes in the world’s top hotels or becoming the office hero, Five Star Service will show you how to wow your customers, colleagues and cohorts.
Author | : Michael Heppell |
Publisher | : Pearson Education |
Total Pages | : 152 |
Release | : 2006 |
Genre | : Business & Economics |
ISBN | : 9780273707929 |
Download Five Star Service, One Star Budget Book in PDF, ePub and Kindle
This book provides readers with strategies and advice on providing top quality customer service at very low cost to their organisation. It aims to help readers make their customer and colleagues happier; develop their careers; grow their customer base; get repeat orders and referrals. Table of contents: * The service star * Wee wows * The top three referability habits * The emotional bank account * Putting on the Ritz * 99 percent of people are good * Designing fantastic customer service * Beware the silent customer * RADAR thinking * RADAR thinking at work * Send cards * The customer is always right - not! * Feel, felt, found * What's in a smile? * One chance to make a first impression * I honestly don't care about your problems * Empowering service * Creativity gives better service * It's not what you say * It's your best friend - the awkward customer * Be individual, encourage individuals * Prepare for and relish competition * The difference between one, some, many and all * Super script * Voicemail, answering machines and automated call queue systems * Telephone services * Advanced telephone service * Tiny steps to giant strides * What's in a name? * Hills and valleys * Good ideas verses desirable ideas * Ring the bell * Spanners and heros * Know your competition * Speed it up!
Author | : Pearson Pearson Education |
Publisher | : Financial Times/Prentice Hall |
Total Pages | : 0 |
Release | : 2015 |
Genre | : Consumer satisfaction |
ISBN | : 9781292100203 |
Download Five Star Service Book in PDF, ePub and Kindle
Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think!
Author | : Stan Toler |
Publisher | : Gospel Light Publications |
Total Pages | : 252 |
Release | : 1999-04-22 |
Genre | : Religion |
ISBN | : 9780830723508 |
Download The Five Star Church Book in PDF, ePub and Kindle
Ever wonder how a restaurant or hotel earns a five-star rating? Is it the people? The location? The service? In most cases, it is all of this and more. Why should your church be any different? The Five Star Church reveals how you can pursue Christian excellence and uphold the Lord's command to "honor one another above yourselves" (Romans 12:10). It contains tips, tools and the inspiration you need to build a top-quality church that people will flock to and participate in. Now matter how small your ministry or budget, God can use your church effectively to make everyone there feel welcome and cared for - the marks of a five-star church!
Author | : James W. Saxton |
Publisher | : HC Pro, Inc. |
Total Pages | : 116 |
Release | : 2005 |
Genre | : Medical |
ISBN | : 9781578396979 |
Download Five- Star Customer Service Book in PDF, ePub and Kindle
Accompanying CD-ROM contains ... "several tools to help you get started and to maintain a five-star service concept."--Page vii.
Author | : Cary Jon Cavitt |
Publisher | : Createspace Independent Publishing Platform |
Total Pages | : 200 |
Release | : 2017-01-18 |
Genre | : |
ISBN | : 9781542543330 |
Download Five-star Service Book in PDF, ePub and Kindle
Cary Cavitt offers insights in how to give five-star service. Each chapter starts with a question and then offers solutions on how to provide excellent service to your customers. Everything from what attracts customers to how to gain a loyal following will be addressed. Five-Star Service is filled with easy to understand answers that will not only help your organization improve, but also help in bringing customers back.
Author | : Stan Toler |
Publisher | : Beacon Hill Press |
Total Pages | : 134 |
Release | : 2014-04-15 |
Genre | : Business & Economics |
ISBN | : 9780834134126 |
Download Terrific Five Star Customer Service Book in PDF, ePub and Kindle
Terrific is a book that focuses on special people with Down Syndrome in the marketplace. It is a unique approach to defining excellence in customer service in a day when there appears to be very little found anywhere. For certain, it makes no difference about the locale or the type of business, quality customer service should be the norm, not the exception. Keith Hawk and Stan Toler raise the bar on five star customer service by featuring special people who are without doubt the most loving, caring people on God's big earth!
Author | : Rick DeLisi |
Publisher | : John Wiley & Sons |
Total Pages | : 262 |
Release | : 2021-08-31 |
Genre | : Business & Economics |
ISBN | : 1119841909 |
Download Digital Customer Service Book in PDF, ePub and Kindle
Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent. Digital Customer Service: Transforming Customer Experience for an On-Screen World traces the evolution of customer service—as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world. Written for Customer Service and Customer Experience leaders as well as C-suite executives (CEOs, CFOs, CIOs), Digital Customer Service helps business leaders balance three critical priorities: Creating an excellent experience for customers that increases customer loyalty and profitability Driving down the cost of Customer Service/Support interactions, while increasing revenue through Sales interactions Moving quickly toward the goal of "digital transformation" We have discovered—in our research and our first-hand experience—that when companies commit to achieving true Digital Customer Service, they can make significant progress toward all three of these goals at once. Digital Customer Service provides the roadmap for how your company can get there. And when you do, who wins? EVERYONE.