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The Certified Quality Improvement Associate Handbook, Third Edition

The Certified Quality Improvement Associate Handbook, Third Edition
Author: Russell T. Westcott
Publisher: Quality Press
Total Pages: 210
Release: 2014-10-01
Genre: Business & Economics
ISBN: 0873898907

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ASQ’s Certified Quality Improvement Associate (CQIA) certification is designed to introduce the basics of quality to organizations and individuals not currently working within the field of quality. This book and the Body of Knowledge (BOK) it supports are intended to form a foundation for further study and application of proven quality principles and practices worldwide. The book follows the CQIA BoK in both content and sequence. The intent is that this book will serve as a guide to be used in preparation to take the CQIA examination given by ASQ. Each chapter stands alone, and the chapters may be read in any order. Some material reaching beyond the content of the BoK has been added. Supplemental reading suggestions are provided. An online, interactive sample exam and a paper-and-pencil sample can be found on the ASQ website (http://asq.org/cert/quality-improvement-associate/prepare).


Increasing Learning & Development's Impact through Accreditation

Increasing Learning & Development's Impact through Accreditation
Author: William J. Rothwell
Publisher: Springer Nature
Total Pages: 292
Release: 2020-03-09
Genre: Business & Economics
ISBN: 3030140040

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This book provides a guide to the process of accrediting training programs, sets out how to achieve consistent measurement of the results of training, and explains why accreditation is critical for capturing and developing today’s workers’ skills, aiding retention, and boosting strategic organizational credibility with millennials. Workplace and executive training is a multi-billion dollar industry and yet an enormous percentage of that budget is spent on programs that have never been rigorously examined to ensure that they are fit for purpose and deliver value for the money. If you’re signing off on that budget, or asking your people to spend time on training programs, shouldn’t that concern you? Training accreditation offers vital quality assurance, ensures global consistency of results and delivers accountability for learning and performance outcomes. Apart from delivering better results and greater ROI, organizations can differentiate themselves from their competitors in the employment marketplace by offering accredited proprietary training. After all, digital natives, and indeed all of today’s most talented potential employees, expect (and increasingly demand) the high quality, engaging and transferable employee development that only accredited programs can deliver. Aligning with the standards set by the International Association of Continuing Education and Training (IACET) – today’s premier accreditation body for training programs – the authors offer principles for quality program structure, delivery, and improvement needed to achieve accreditation. They share practices used by high quality training program managers today, covering business alignment and program administration along with the planning, design, delivery and evaluation of learning systems.


Managing Performance Through Training and Development

Managing Performance Through Training and Development
Author: Alan Michael Saks
Publisher: Scarborough, Ont. : Nelson
Total Pages: 471
Release: 2006
Genre: Employees
ISBN: 9780176252441

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In order to adapt, compete, and survive in today's frequently changing and uncertain world, organizations must have the capacity for continuous learning and improvement. The increasing use of technology, the empahsis on blended approaches to training delivery, team task analysis, just-in-time learning, rapid e-leaning, and new approaches to training evaluation and improving the transfer of training are just a few examples of the exciting things that have been happening in the training and development field. The 4th edition of Managing Performance through Training & Development reflects these changes.


Evaluating Training Effectiveness

Evaluating Training Effectiveness
Author: Peter Bramley
Publisher: McGraw-Hill Companies
Total Pages: 164
Release: 1991
Genre: Business & Economics
ISBN:

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Evaluating the effectiveness of training, this book identifies training needs, discusses the design and implementation of training courses and relates benefits to costs.


Evaluating Training Programs

Evaluating Training Programs
Author: Donald Kirkpatrick
Publisher: Berrett-Koehler Publishers
Total Pages: 399
Release: 2006-01-01
Genre: Business & Economics
ISBN: 157675796X

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An updated edition of the bestselling classic Donald Kirkpatrick is a true legend in the training field: he is a past president of ASTD, a member of Training magazine's "HRD Hall of Fame," and the recipient of the 2003 "Lifetime Achievement Award in Workplace Learning and Performance" from ASTD In 1959 Donald Kirkpatrick developed a four-level model for evaluating training programs. Since then, the "Kirkpatrick Model" has become the most widely used approach to training evaluation in the corporate, government, and academic worlds. Evaluating Training Programs provided the first comprehensive guide to Kirkpatrick's Four Level Model, along with detailed case studies of how the model is being used successfully in a wide range of programs and institutions. This new edition includes revisions and updates of the existing material plus new case studies that show the four-level model in action. Going beyond just using simple reaction questionnaires to rate training programs, Kirkpatrick's model focuses on four areas for a more comprehensive approach to evaluation: Evaluating Reaction, Evaluating Learning, Evaluating Behavior, and Evaluating Results. Evaluating Training Programs is a how-to book, designed for practitiners in the training field who plan, implement, and evaluate training programs. The author supplements principles and guidelines with numerous sample survey forms for each step of the process. For those who have planned and conducted many programs, as well as those who are new to the training and development field, this book is a handy reference guide that provides a practical and proven model for increasing training effectiveness through evaluation. In the third edition of this classic bestseller, Kirkpatrick offers new forms and procedures for evaluating at all levels and several additional chapters about using balanced scorecards and "Managing Change Effectively." He also includes twelve new case studies from organizations that have been evaluated using one or more of the four levels--Caterpillar, Defense Acquisition University, Microsoft, IBM, Toyota, Nextel, The Regence Group, Denison University, and Pollack Learning Alliance.


How to Develop Training Quality Standards

How to Develop Training Quality Standards
Author: Bruno Neal
Publisher: Infoline (Numbered)
Total Pages: 0
Release: 2014-02-07
Genre: Business & Economics
ISBN: 9781562869526

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This Infoline will help [the reader] increase the quality of [his or her] training by introducing key concepts and guidelines for quality improvement processes. By creating quality standards within [the] learning function or training department, [the reader] will be able to identify whether products, services, and deliverables are below or above an established quality standard."--Page 1.


TDQAS

TDQAS
Author:
Publisher:
Total Pages: 28
Release: 1989
Genre: Personnel management
ISBN:

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Patient Safety and Quality

Patient Safety and Quality
Author: Ronda Hughes
Publisher: Department of Health and Human Services
Total Pages: 592
Release: 2008
Genre: Medical
ISBN:

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"Nurses play a vital role in improving the safety and quality of patient car -- not only in the hospital or ambulatory treatment facility, but also of community-based care and the care performed by family members. Nurses need know what proven techniques and interventions they can use to enhance patient outcomes. To address this need, the Agency for Healthcare Research and Quality (AHRQ), with additional funding from the Robert Wood Johnson Foundation, has prepared this comprehensive, 1,400-page, handbook for nurses on patient safety and quality -- Patient Safety and Quality: An Evidence-Based Handbook for Nurses. (AHRQ Publication No. 08-0043)." - online AHRQ blurb, http://www.ahrq.gov/qual/nurseshdbk/


Root Cause Analysis, Second Edition

Root Cause Analysis, Second Edition
Author: Duke Okes
Publisher: Quality Press
Total Pages: 250
Release: 2019-02-06
Genre: Business & Economics
ISBN: 0873899822

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This best-seller can help anyone whose role is to try to find specific causes for failures. It provides detailed steps for solving problems, focusing more heavily on the analytical process involved in finding the actual causes of problems. It does this using figures, diagrams, and tools useful for helping to make our thinking visible. This increases our ability to see what is truly significant and to better identify errors in our thinking. In the sections on finding root causes, this second edition now includes: more examples on the use of multi-vari charts; how thought experiments can help guide data interpretation; how to enhance the value of the data collection process; cautions for analyzing data; and what to do if one can’t find the causes. In its guidance on solution identification, biomimicry and TRIZ have been added as potential solution identification techniques. In addition, the appendices have been revised to include: an expanded breakdown of the 7 M’s, which includes more than 50 specific possible causes; forms for tracking causes and solutions, which can help maintain alignment of actions; techniques for how to enhance the interview process; and example responses to problem situations that the reader can analyze for appropriateness.


EFFICIENCY & QUALITY THROUGH TRAINING

EFFICIENCY & QUALITY THROUGH TRAINING
Author: Pramod Kumar Misra
Publisher: Independent Author
Total Pages: 0
Release: 2023-05-26
Genre:
ISBN: 9781805294337

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Effective leadership portrays a significant part in any organization's accomplishments. The leadership position is illustrated whenever people operate in communities and is the central instrument by which a community area or substance frames and decides its needs and culture. By definition, modern initiative is a system of control, which includes a few significant capabilities like enabling, directing, organizing, and empowering the representatives. The rise of authoritative order recommends that initiative isn't really important for the structure flow but its unique value can be developed. Our world is changing continuously and a few decades back, the associations were employing chiefs and they were recruiting pioneers. Today, every supervisor is supposed not exclusively to be a powerful pioneer yet additionally a mentor and mentee. The construction industry is not an exception in this regard, especially concerning the frontline employees, i.e. supervisors and foremen. Supervisors in any construction project are expected to exert a positive influence over the daily performance of their workers. Thus, supervisory leadership is characterized as conduct planned to give direction, support, and coercive input for the day‐to‐day exercises of work unit individuals. This book is based on a research that aims to investigate such prevalent problems in the construction industry in India and examine the impact of supervisory leadership qualities. It presents a comprehensive strategy to identify and gauge the organizational performance (i.e. efficacy and work quality of the employees) via Employee Attitudinal Measures (EAM). Authority styles assume a significant part in deciding performance of the organization, particularly transformational and transactional leadership. Both these leadership styles are important indicators of organizational performance. More specifically, transactional leadership is seen as the accomplishment of organizational goals through a social exchange, while transformational leadership promotes the followers to explore situations differently and quickly react to these alternatives. Effective site-supervisory leadership skills in any construction industry can be a stimulus to the final business outcomes. These skills may include both attitudinal and behavioral traits, e.g. morale and organizational commitment, performance and work quality, and workplace inclusiveness and environment. This book attempts the following: 1. To study various leadership traits at the supervisory level that should be followed in a typical Indian construction company to improve its overall effectiveness. 2. To examine how supervisory leadership styles impact the employee attitudinal measures, e.g. morale, organizational commitment, performance, and work quality in the Indian construction industry. 3. To investigate deeply the level of influence and direction of the association-ship between Supervisory Leadership Practices (SLPs) and Employee Attitudinal Measures (EAMs). 4. To explore, suggest and implement an effective training program for a construction organization targeting the development of the leadership skills of supervisors in a complex working environment.