Delivering The Guest Experience Successful Hotel Lodging And Resort Management PDF Download
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Author | : Michael Collins |
Publisher | : |
Total Pages | : 0 |
Release | : 2019-08-30 |
Genre | : Hotel management |
ISBN | : 9781792401527 |
Download Delivering the Guest Experience: Successful Hotel, Lodging and Resort Management Book in PDF, ePub and Kindle
Focuses on the application of sound customer service theory and best industry practices within the context of a hotel, lodging, or resort setting. Exceptional customer experiences and financial returns are interdependent and Delivering the Guest Experience explains this synergistic relationship.
Author | : MICHAEL. COLLINS |
Publisher | : |
Total Pages | : 0 |
Release | : 2023 |
Genre | : |
ISBN | : |
Download SUCCESSFUL HOTEL, LODGING AND RESORT MANAGEMENT Book in PDF, ePub and Kindle
Author | : Robert Clayton Ford |
Publisher | : Delmar Thomson Learning |
Total Pages | : 464 |
Release | : 2000 |
Genre | : Business & Economics |
ISBN | : |
Download Managing the Guest Experience in Hospitality Book in PDF, ePub and Kindle
Describes fourteen principles of successful hospitality management, and discusses their relation to guest experiences at tourism venues, considering issues of strategy, staffing, and systems.
Author | : Robert C. Ford |
Publisher | : SAGE Publications |
Total Pages | : 626 |
Release | : 2024-01-23 |
Genre | : Business & Economics |
ISBN | : 1071876309 |
Download Managing Hospitality Organizations Book in PDF, ePub and Kindle
Introduction to Hospitality Management: Achieving Excellence in the Guest Experience, Third Edition takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Authors Robert C. Ford and Michael Sturman emphasize the critical importance of focusing on the guest and creating an unforgettable customer experience. Whether your students will be managing a neighborhood café, a convention center, or a high-end resort hotel, they will learn invaluable skills for managing the guest experience in today’s ultracompetitive environment. Included with this title: LMS Cartridge: Import this title’s instructor resources into your school’s learning management system (LMS) and save time. Don’t use an LMS? You can still access all of the same online resources for this title via the password-protected Instructor Resource Site. Learn more.
Author | : Percy K. Singh |
Publisher | : Kanishka Publishers |
Total Pages | : 296 |
Release | : 2006 |
Genre | : Hospitality industry |
ISBN | : 9788173918247 |
Download Hotel, Lodging, Restaurant and Resort Management Book in PDF, ePub and Kindle
Author | : Michael Dwain Collins |
Publisher | : |
Total Pages | : 244 |
Release | : 2017-01-06 |
Genre | : Hospitality industry |
ISBN | : 9781524907587 |
Download Make It Count! Getting the Most from a Hospitality Internship Book in PDF, ePub and Kindle
Author | : Alan T. Stutts |
Publisher | : Wiley |
Total Pages | : 0 |
Release | : 2001-01-25 |
Genre | : Business & Economics |
ISBN | : 9780471354833 |
Download Hotel and Lodging Management Book in PDF, ePub and Kindle
Thorough preparation for a successful career in hotel and lodging management Hotel and Lodging Management: An Introduction prepares students to succeed in entry-level management positions and provides the solid foundation needed to rise through the ranks and enjoy a long and successful career. This comprehensive tutorial combines detailed presentations of front office and housekeeping management with a close examination of organizational structure and the interdependent relationship between departments. Alan Stutts covers everything from clear explanations of front office and housekeeping organization and staffing to detailed descriptions of procedures, such as reservations, registration, guest services, accounting, guest room cleaning, public area cleaning, inventory control, employee safety, and much more. An entire chapter on security and guest safety is followed by a view of the interaction among key departments-sales, food and beverage, engineering and services, and human resources. Other important topics covered include: * Control mechanisms, forecasting, and business planning * Career planning in hotel and lodging management * Management contracts and franchise agreements * Role and responsibilities of the general manager * Development and pre-opening issues * Resorts and special lodging environments Supplemented with scores of helpful photographs and line drawings as well as numerous real-world examples, Hotel and Lodging Management: An Introduction is the ideal textbook for courses in hotel operations management, lodging operations management, rooms division, rooms management, front office operations management, guest services management, and lodging systems.
Author | : Robert C Ford |
Publisher | : Sage Publications, Incorporated |
Total Pages | : 0 |
Release | : 2024-01-29 |
Genre | : |
ISBN | : 9781071876275 |
Download Managing Hospitality Organizations Book in PDF, ePub and Kindle
Today's economy is dominated by the rapidly growing service sector. Even businesses primarily selling goods are reinventing their image and positioning themselves as service providers. Introduction to Hospitality Management: Creating Excellent Guest Experiences 3e takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Authors Robert C. Ford and Michael Sturman emphasize the critical importance of focusing on the guest and creating that unforgettable customer experience. Whether your students will be managing a neighborhood café, a convention center, or a high-end resort hotel, they will learn invaluable skills for managing the guest experience in today's ultracompetitive environment.
Author | : Micah Solomon |
Publisher | : SelectBooks, Inc. |
Total Pages | : 191 |
Release | : 2016-10-11 |
Genre | : Business & Economics |
ISBN | : 159079379X |
Download The Heart of Hospitality Book in PDF, ePub and Kindle
Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”
Author | : Robert C. Ford |
Publisher | : Cengage Learning |
Total Pages | : 536 |
Release | : 2011-02-14 |
Genre | : Business & Economics |
ISBN | : 9781439060322 |
Download Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience Book in PDF, ePub and Kindle
MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, 1st edition teaches the concept and principles of treating customers as guests and creating a WOW experience for them. Many other texts in this subject area skip over guest-focused service strategy in hospitality or service organizations. This text fully covers the topic of managing hospitality organizations by using academic studies and real life experience from companies like Walt Disney Company, Marriott, Ritz-Carlton, Darden Restaurants, Southwest Airlines and many others. The text is written in three sections: strategy, staffing, and systems. Each chapter includes suggested hospitality activities for students in which students are encouraged to visit local organizations to talk with guests, employees and managers to obtain a variety of perspectives on the guest experience. Other activities will have students going to the internet to visit established sites for hospitality organizations. Real and hypothetical hotels, restaurants, and other business types found in the hospitality industry are included as case studies giving the opportunity for discussion of hospitality concepts and principles. Ethics in Business segments encourage students to analyze ethical issues associated with chapter topics. Each chapter opens with learning objectives and ends with Lessons Learned, review questions, Ethics in Business, activities, and case studies. The included Instructor's Guide provides answers to the end-of-chapter questions and to the discussion questions following the chapter cases, additional field exercises in hospitality, true-false and multiple-choice quizzes, and additional material to assist the instructor in preparing course outlines and lesson plans, providing the best known about managing hospitality organizations big or small. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.