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| Author | : Gregory M. Bounds |
| Publisher | : McGraw-Hill/Irwin |
| Total Pages | : 862 |
| Release | : 1994 |
| Genre | : Business & Economics |
| ISBN | : |
Download Beyond Total Quality Management Book in PDF, ePub and Kindle
Beyond Total Quality Management, the first and only college textbook devoted entirely to TQM, is comprised of 12 conceptual chapters and a collection of chapter-length case studies. The conceptual chapters introduce students to the philosophies, methods and tools of TQM and suggest a new paradigm for management which goes beyond TQM as it is commonly viewed today. The case studies exemplify the concepts in practice and give students a context for discussing the practical applications of TQM. While maintaining a strong customer value orientation throughout, this text addresses the entire spectrum of issues related to TQM - from human resources management and organizational culture to customer value measurement and statistical quality control. This well-balanced approach is based on sound research and consistently reinforces the crucial link between TQM and business strategy.
| Author | : Robert L. Flood |
| Publisher | : |
| Total Pages | : 336 |
| Release | : 1993-07-20 |
| Genre | : Business & Economics |
| ISBN | : |
Download Beyond TQM Book in PDF, ePub and Kindle
Presents a complete analysis regarding the strengths and weaknesses of Total Quality Management (TQM) and explores the opportunities and misconceptions that come with it. Features a diverse set of case studies which show TQM in action. A wealth of games and exercises enable readers to test and develop their understanding of this contemporary management philosophy.
| Author | : Jeremy Hope |
| Publisher | : Harvard Business Press |
| Total Pages | : 406 |
| Release | : 2012-01-24 |
| Genre | : Business & Economics |
| ISBN | : 1422142264 |
Download Beyond Performance Management Book in PDF, ePub and Kindle
There’s a bewildering array of management tools out there. And they all promise to help you excel at the toughest parts of your job: defining your organization’s strategic direction, managing customers and costs, and boosting workforce performance. But just 30 percent of these tools deliver as intended. Why? As Jeremy Hope and Steve Player reveal in Beyond Performance Management, while many tools are sound in theory, they’re misused by most organizations. For example, executives buy and implement a tool without first asking, “What problem are we trying to solve?” And they use tools to command and control frontline teams, not empower them—a serious and costly mistake. In this eminently useful, clear-eyed book, the authors critically review dozens of well-known management tools—from mission statements, balanced scorecards, and rolling forecasts to key performance indicators, Six Sigma, and performance appraisals. They explain how to select the right tools for your organization, how to implement them correctly, and how to extract maximum value from each. Brimming with rigorous analysis and solid advice, Beyond Performance Management helps you swiftly gauge the value of each management tool, as well as navigate the increasingly crowded field of offerings—so the tools you select deliver fully on their promise.
| Author | : Ron Basu |
| Publisher | : Routledge |
| Total Pages | : 200 |
| Release | : 2012-06-14 |
| Genre | : Business & Economics |
| ISBN | : 1136370439 |
Download Quality Beyond Six Sigma Book in PDF, ePub and Kindle
Six Sigma is a data-driven management system with near-perfect performance that is a statistical target of operating with no more that 3.4 defects per one million chances. Six sigma has both created avid interest and raised concerns among executives and its practioners. This is all very well for multinationals like Motorola or General Electric but how can it help small and medium-sized enterprises or the service industry? How do you ensure that solutions stick? Quality Beyond Six Sigma responds to this challenge and provides a practical implementation of the issues of Six Sigma, Lean Enterprise and Total Quality and aligns the 'hard' sigma message with the softer sustainable 'strategic issues'. The result is FIT SIGMA. The authors utilize major and minor case studies to support principles and learnings of FIT SIGMA and include review examples and self-assessment that underpin the sustainable process. The three major case studies are contributed by General Electric, Dow Chemical and Seagate Technology. Senior Executives and Managers of organizations of all types and sizes, Management Consultants and Students of all disciplines will find this book a stimulating guide to quality and operational excellence.
| Author | : Victor Tang |
| Publisher | : Van Nostrand Reinhold Company |
| Total Pages | : 474 |
| Release | : 1995 |
| Genre | : Business & Economics |
| ISBN | : |
Download Competitive Dominance Book in PDF, ePub and Kindle
"For starters, today's companies need superior strategic processes and streamlined quality practices. But these are not enough. Competitive Dominance: Beyond Strategic Advantage and Total Quality Management emphasizes the importance of implementing an integrated strategy and quality management system." "Authors Tang and Bauer are leading industry executives who have used strategy and quality to create organizational change, resulting in turnaround and competitive dominance in billion dollar businesses. In this book, they take you through the various stages of strategy and quality practices, explaining how to integrate and implement them." "Tang and Bauer also present 10 principles of competitive dominance that create integration and synchronization between all the stages of strategy and quality. Plus, they recommend an expanded set of tools and methodologies that complement conventional quality and strategy practices and facilitate the implementation of competitive dominance." "Also included is a list of management malpractices to avoid, outlining the 12 worst management practices from the authors' experiences with organizations of many different sizes and from a broad range of industries."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved
| Author | : David Hutchins |
| Publisher | : Routledge |
| Total Pages | : 336 |
| Release | : 2019-04-09 |
| Genre | : Business & Economics |
| ISBN | : 1351345931 |
Download Quality Beyond Borders Book in PDF, ePub and Kindle
Winner of the Walter E. Masing Book Prize 2019 at the International Academy for Quality. Perceptions as to the nature of the Quality Sciences and disciplines vary across the world depending on local industrial history. This can cause problems for global organisations who often want to retain the quality policies of the parent company whilst attempting to embrace the approaches familiar to local people. For example, whilst Western organisations have embraced Six Sigma, Lean and other Japanese management techniques, we have tended to adopt them in a hotchpotch fashion, bolting them on without ever understanding the context behind total quality control. In Japan, these concepts are not considered to be standalone but are all part of a seamless companywide matrix of interactive concepts, which can be summed up as company-wide quality work, of, by and for all. In essence, this means that ‘quality’ is everybody’s responsibility from the chief executive downwards. David Hutchins has over several decades worked in all of the cultural blocks and has consistently managed to integrate all of these differences into a single companywide approach. When the concepts covered are integrated into a total company-wide programme, the intention is to make that organisation the best in its business; in Japanese terms this implies ‘Dantotsu’, which means ‘number one thinking’. Accessible and practical in approach, Quality Beyond Borders is split into short sections, each representing a self-contained idea for the reader to digest and reflect on. It is a valuable resource for business practitioners, students and academics alike that will enable you to reach beyond your own borders to implement new ideas with significant results.
| Author | : Gary A Langenwalter |
| Publisher | : CRC Press |
| Total Pages | : 424 |
| Release | : 2020-01-03 |
| Genre | : Business & Economics |
| ISBN | : 9781420049060 |
Download Enterprise Resources Planning and Beyond Book in PDF, ePub and Kindle
To achieve success in today's business climate you must do more than provide high quality low cost products to customers when and how they want them. Customers and suppliers require fully integrated information - throughout the supply chain or value chain. You must integrate your organization so completely that executive decisions are implemented effortlessly. Competitive pressures often cause a reduction in prices, in spite of continually rising costs. A decrease in prices paired with increased costs quickly eliminates any profitability and threatens your company's ability to survive. This book shows you how you can reduce costs through the elimination of waste caused by poor communication and coordination throughout a company as well as between the company, its suppliers, and its customers. The author explains Enterprise Resource Planning (ERP) in non-technical terms, describing how an ERP system can fully integrate all functions in your manufacturing organization. He demonstrates the system's capability to increase efficiency and profitability - and to delight the customer - as well as its current deficiencies. In addition to his thorough coverage of ERP, the author introduces Total Enterprise Integration (TEI), the process of integrating all the information required to fully support a manufacturing company. TEI represents a logical extension of complete information integration throughout a manufacturing enterprise and into the supply chain. This new concept shows you how the intelligent use of work flow allows responsibility to go to the most appropriate front-line decision makers while maintaining proper budgetary and operational controls. The power of TEI is in the integration of communication across the entire manufacturing company, and out through the supply chain to customers and suppliers. Enterprise Resource Planning and Beyond: Integrating Your Entire Organization focuses on what a fully integrated system can do for you. Features
| Author | : Kim Barnas |
| Publisher | : ThedaCare Center for Healthcare Value |
| Total Pages | : 249 |
| Release | : 2014-04-29 |
| Genre | : Medical |
| ISBN | : 098488484X |
Download Beyond Heroes Book in PDF, ePub and Kindle
Hospitals have long relied on the heroics of one brilliant nurse or doctor to save the day. Such heroics often result in temporary workarounds and quick fixes that leave not only patients and quality care at risk, but also increase costs. This is the story of an organization breaking that habit. Like a growing number of healthcare organizations around the world, ThedaCare, Inc. has been using lean thinking and the principles of the Toyota Production System to improve quality of care, reduce waste, and become more reliable. But lean thinking was incompatible with ThedaCare’s old top-down, hero-based system of management. Kim Barnas, former SVP of ThedaCare, shows us how she and her team created a management system that is stable and lean, to spur continuous improvement. Beyond Heroes shows the reader, step by step, how ThedaCare teams developed the system, using the stories of its doctors, nurses and administrators to illustrate. The book explores each of the eight essential components of the lean system, from front-line problem solving with the scientific method to daily team huddles and creating standard work for leaders all the way to the top of an organization. Finally, the author introduces four executives from healthcare systems across North America who have implemented ThedaCare’s system and share the lessons they learned along the way. Beyond Heroes is not just a call to action or an argument for a better healthcare system. It is a necessary roadmap through the rocky terrain ahead, one that healthcare leaders can customize to their special needs.
| Author | : Michael A. Cusumano |
| Publisher | : Simon and Schuster |
| Total Pages | : 280 |
| Release | : 1998 |
| Genre | : Automobiles |
| ISBN | : 0684849186 |
Download Thinking Beyond Lean Book in PDF, ePub and Kindle
Cusumano and Nobeoka the bestselling coauthors of MICROSOFT SECRETS, reveal how Toyota and other leading automobile makers achieve remarkable savings and growth by using shared technology and organisational capabilities across multiple projects. THINKING BEYOND LEAN explains how to manage product development more strategically and efficiently, focusing on a concept the authors call "multi-project management". In contrast, most books on product development deal with how to manage products one at a time. The basic idea of multi-product management is to create new products that share key components but to utilise separate development teams that ensure each product will differ enough to attract different customers. Taking up where THE MACHINE THAT CHANGED THE WORLD left off, THINKING BEYOND LEAN will change the way leaders do business now and in the future.
| Author | : John W. Boudreau |
| Publisher | : Harvard Business Press |
| Total Pages | : 269 |
| Release | : 2007 |
| Genre | : Business & Economics |
| ISBN | : 142210415X |
Download Beyond HR Book in PDF, ePub and Kindle
In Beyond HR: The New Science of Human capital, John Boudreau and Peter Ramstad show you how to do this through a new decisions science-talentship. Through talentship, you move far beyond merely reactive mind-set of planning and budgeting for headcount and hiring and retaining talent.
