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A Trauma-Informed Approach to Library Services

A Trauma-Informed Approach to Library Services
Author: Rebecca Tolley
Publisher: American Library Association
Total Pages: 37
Release: 2020-07-14
Genre: Language Arts & Disciplines
ISBN: 0838919812
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We are only now coming to terms with how common trauma really is; a landmark Kaiser study that surveyed patients receiving physicals found that almost two-thirds had experienced at least one form of abuse, neglect, or other trauma as a child. Though originating in the fields of health and social services, trauma-informed care is a framework that holds great promise for application to library work. Empathetic service, positive patron encounters, and a more trusting workplace are only a few of the benefits that this approach offers. In this important book Tolley, experienced in both academic and public libraries, brings these ideas into the library context. Library administrators, directors, and reference and user services staff will all benefit from learning - the six key principles of trauma-informed care; - characteristics of a trusting and transparent library organization, plus discussion questions to promote a sense of psychological safety among library workers; - how certain language and labels can undermine mutuality, with suggested phrases that will help library staff demonstrate neutrality to patron ideas and views during information requests; - delivery models that empower patrons; - advice on balancing free speech on campus with students’ need for safety; - how appropriate furniture arrangement can help people suffering from PTSD feel safe; - guidance on creating safe zones for LGBTQIA+ children, teens, and adults; and - self-assessment tools to support change toward trauma-responsive library services. Using the trauma-informed approach outlined in this book, libraries can ensure they are empathetic community hubs where everyone feels welcomed, respected, and safe.

A Trauma-Informed Approach to Library Services

A Trauma-Informed Approach to Library Services
Author: Rebecca Tolley
Publisher: American Library Association
Total Pages: 193
Release: 2020-07-14
Genre: Language Arts & Disciplines
ISBN: 0838938353
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We are only now coming to terms with how common trauma really is; a landmark Kaiser study that surveyed patients receiving physicals found that almost two-thirds had experienced at least one form of abuse, neglect, or other trauma as a child. Though originating in the fields of health and social services, trauma-informed care is a framework that holds great promise for application to library work. Empathetic service, positive patron encounters, and a more trusting workplace are only a few of the benefits that this approach offers. In this important book Tolley, experienced in both academic and public libraries, brings these ideas into the library context. Library administrators, directors, and reference and user services staff will all benefit from learning the six key principles of trauma-informed care; characteristics of a trusting and transparent library organization, plus discussion questions to promote a sense of psychological safety among library workers; how certain language and labels can undermine mutuality, with suggested phrases that will help library staff demonstrate neutrality to patron ideas and views during information requests; delivery models that empower patrons; advice on balancing free speech on campus with students’ need for safety; how appropriate furniture arrangement can help people suffering from PTSD feel safe; guidance on creating safe zones for LGBTQIA+ children, teens, and adults; and self-assessment tools to support change toward trauma-responsive library services.

Library Services and Incarceration

Library Services and Incarceration
Author: Jeanie Austin
Publisher: American Library Association
Total Pages: 207
Release: 2021-11-17
Genre: Language Arts & Disciplines
ISBN: 0838937403
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As part of our mission to enhance learning and ensure access to information for all library patrons, our profession needs to come to terms with the consequences of mass incarceration, which have saturated the everyday lives of people in the United States and heavily impacts Black, Indigenous, and people of color; LGBTQ people; and people who are in poverty. Jeanie Austin, a librarian with San Francisco Public Library's Jail and Reentry Services program, helms this important contribution to the discourse, providing tools applicable in a variety of settings. This text covers practical information about services in public and academic libraries, and libraries in juvenile detention centers, jails, and prisons, while contextualizing these services for LIS classrooms and interdisciplinary scholars. It powerfully advocates for rethinking the intersections between librarianship and carceral systems, pointing the way towards different possibilities. This clear-eyed text begins with an overview of the convergence of library and information science and carceral systems within the United States, summarizing histories of information access and control such as book banning, and the ongoing work of incarcerated people and community members to gain more access to materials; examines the range of carceral institutions and their forms, including juvenile detention, jails, immigration detention centers, adult prisons, and forms of electronic monitoring; draws from research into the information practices of incarcerated people as well as individual accounts to examine the importance of information access while incarcerated; shares valuable case studies of various library systems that are currently providing both direct and indirect services, including programming, book clubs, library spaces, roving book carts, and remote reference; provides guidance on collection development tools and processes; discusses methods for providing reentry support through library materials and programming, from customized signage and displays to raising public awareness of the realities of policing and incarceration; gives advice on supporting community groups and providing outreach to transitional housing; includes tips for building organizational support and getting started, with advice on approaching library management, creating procedures for challenges, ensuring patron privacy, and how to approach partners who are involved with overseeing the functioning of the carceral facility; and concludes with a set of next steps, recommended reading, and points of reflection.

Deconstructing Service in Libraries

Deconstructing Service in Libraries
Author: Veronica Arellano Douglas
Publisher: Library Juice Press
Total Pages: 404
Release: 2020-12
Genre:
ISBN: 9781634000604
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"Offers a historical-cultural context for the ethos of service in libraries and critically examines this professional value as it intersects with gender, sexuality, race and ethnicity, class, and (dis)ability"--Provided by publisher.

A Trauma-Informed Framework for Supporting Patrons

A Trauma-Informed Framework for Supporting Patrons
Author: The Public Library Association Social Worker Task Force
Publisher: American Library Association
Total Pages: 113
Release: 2022-03-07
Genre: Language Arts & Disciplines
ISBN: 0838938205
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Whether it’s navigating a crisis or witnessing a community member struggling with tough times, coming face to face with trauma and adversity can be uncomfortable. But in striving to learn more about challenging behaviors, and how we can better interact with library patrons and our coworkers, we can come to see that people are complex and not simply “problems.” This workbook from the PLA Social Worker Task Force (SWTF) provides a collection of powerful tools to add to your customer service toolbox. It’s filled with prompts, exercises, and best practices that shed light on how trauma can affect people, helping you build confidence in your ability to support your library’s patrons. You will delve into what trauma is and how it impacts library work; be introduced to a framework for utilizing a trauma-informed lens in your interactions; practice exercises to spur personal reflection on common concerns bound up with library work and the policies relating to these issues; and gain hand-on tools and techniques, including strategies for de-escalation and guidance on the impacts of involving law-enforcement and banning patrons. You will also explore various scenarios which provide the opportunity to integrate what you’ve learned and practice responding through a trauma-informed lens, including Mental Health Challenges Sleeping at the Library Strong Personal Odor Personal Belongings Suspected Intoxication/Under the Influence Substance Use Threatening Verbal and Nonverbal Behavior Unsheltered Teens Adult Self-Neglect Child Abuse or Assault Solicitation or Panhandling Stealing Child Unattended After Closing

Libraries and Homelessness

Libraries and Homelessness
Author: Julie Ann Winkelstein
Publisher: Bloomsbury Publishing USA
Total Pages: 182
Release: 2021-07-06
Genre: Language Arts & Disciplines
ISBN:
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Advocating a strategic approach, this book shows how to form a plan, secure funding and support, and create effective programs for adults, children, and youth who are experiencing homelessness. You'll find guidance for creating partnerships, training staff, and advocating. Taking a holistic approach that will help you to better understand the experience of homelessness within the context of your library community, this book offers new strategies and tools for addressing the challenge of meeting the needs of the entire community, including those who are unstably housed. With basic facts, statistics, and conversations about homelessness, the author makes a case for why libraries should provide support, explains exactly which needs they may be able (or unable) to meet, and shows how this support can be a natural part of the library services you already provide. Topics discussed include trauma-informed care, harm reduction, and mental and physical health challenges; brief stories and concrete examples illustrate the principles and guidelines discussed. Citing innovative services such as Dallas Public Library's "coffee and conversation" program and San Francisco Public Library's social worker program, the book offers both food for thought and tools for action as public librarians strive to understand and meet the needs of a population that has traditionally been stereotyped and excluded.

Creating a Person-Centered Library

Creating a Person-Centered Library
Author: Elizabeth A. Wahler
Publisher: Bloomsbury Publishing USA
Total Pages: 257
Release: 2023-12-28
Genre: Social Science
ISBN: 1440880840
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Creating a Person-Centered Library provides a comprehensive overview of various services, programs, and collaborations to help libraries serve high-needs patrons as well as strategies for supporting staff working with these individuals. While public libraries are struggling to address growing numbers of high-needs patrons experiencing homelessness, food insecurity, mental health problems, substance abuse, and poverty-related needs, this book will help librarians build or contribute to library services that will best address patrons' psychosocial needs. The authors, experienced in both library and social work, begin by providing an overview of patrons' psychosocial needs, structural and societal reasons for the shift in these needs, and how these changes impact libraries and library staff. Chapters focus on best practices for libraries providing person-centered services and share lessons learned, including information about special considerations for certain patron populations that might be served by individual libraries. The book concludes with information about how library organizations can support public library staff. Librarians and library students who are concerned about both patrons and library staff will find the practical advice in this book invaluable.

Underserved Patrons in University Libraries

Underserved Patrons in University Libraries
Author: Julia C. Skinner
Publisher: Bloomsbury Publishing USA
Total Pages: 223
Release: 2021-01-12
Genre: Education
ISBN: 144087042X
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This practical and research-based volume focuses on how libraries can meet the needs of underserved patrons in college and university libraries, with an emphasis on those facing trauma, abuse, and discrimination. While university libraries strive to meet the needs of all students, some groups have traditionally been overlooked. This volume engages with those underserved populations on college campuses, with an emphasis on those facing trauma, abuse, and discrimination. It brings a variety of authorial voices to discuss different aspects of that service and to share current research related to underserved populations in libraries. This combination supports research in LIS and beyond while offering concrete ways for service providers to make a difference in the lives of their patrons. Editors Skinner and Gross have both conducted extensive research in ethically meeting patron needs. They and their contributors are keenly aware of the complex and interwoven considerations that inform such service, such as patron desire for confidentiality accompanied by an urgent need for assistance. This volume is committed to sharing diverse voices in the field and to exploring the interrelationship between theoretical findings and practical applications—all in the service of underserved patrons.

The Disaster Planning Handbook for Libraries

The Disaster Planning Handbook for Libraries
Author: Mary Grace Flaherty
Publisher: American Library Association
Total Pages: 166
Release: 2021-10-12
Genre: Language Arts & Disciplines
ISBN: 0838936431
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Libraries are in a unique position to aid communities during times of adversity, and this comprehensive handbook’s practical tools and expert guidance will help ensure that your library is thoroughly prepared for emergency response and recovery. Your library is a vital information hub and resource provider every single day, and that’s doubly true when calamity strikes. In fact, your library’s role as an “essential community function” during disasters is now encoded in U.S. law. Engaging as a partner in planning and preparedness will build much-needed community support should disaster strike, and even a basic plan will also save you time and stress later on. No matter where your library is in the disaster planning cycle, this handbook will make the process clearer and less daunting. You’ll get tools, activities, easy-to-adapt templates, and hands-on guidance on such topics as the six phases of disaster response; 15 first-hand accounts of library disaster planning or responses, helping you identify the library services most needed during a disaster; three essential factors that will shape the form of your disaster plan; preparing for hurricanes, tornadoes, fires, floods, and earthquakes; ideas for connecting with your community’s emergency response teams; federal government planning resources; pointers on working with state and local governments; a sample Memorandum of Understanding to outline mutual support for a speedier recovery; recommended courses and training, many of which are free; targeted advice for archives and special collections; sample building inspection checklists; and recommended games to help children and families prepare.

Information Services Today

Information Services Today
Author: Sandra Hirsh
Publisher: Rowman & Littlefield
Total Pages: 673
Release: 2022-03-08
Genre: Language Arts & Disciplines
ISBN: 1538156717
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This third edition of Information Services Today: An Introduction demonstrates the ever-changing landscape of information services today and the need to re-evaluate curriculum, competency training, professional development, and lifelong learning in order to stay abreast of current trends and issues, and more significantly, remain competent to address the changing user needs of information communities. Specifically, the Information Services Today: An Introduction: provides a thorough introduction, history, and overall state of the field, explores different types of information communities, the varying information needs within those communities, and the role of equity of access, diversity, inclusion, and social justice in those communities, addresses why information organizations and information and technological literacy are more important today than ever before, discusses how technology has influenced the ways that information professionals provide information resources and services in today’s digital environment, highlights current issues and trends and provides expert insight into emerging challenges, innovations, and opportunities for the future, and identifies career management strategies and leadership opportunities in the information professions. The new edition features chapter updates to address changes in information services, introducing new/updated topics such as emergency/crisis management/community resilience, sustainability, data analysis and visualization, social justice, and equity of access, diversity, and inclusion (EDI). Information Services Today: An Introduction begins with an overview of libraries and their transformation as information and technological hubs within their local and digital communities, as well as trends impacting the information field. Information Services Today: An Introduction covers the various specializations within the field – emphasizing the exciting yet complex roles and opportunities for information professionals in a variety of information environments. With that foundation in place, it presents the fundamentals of information services, delves into management skills needed by information professionals today, and explores emerging issues related to the rapid development of new technologies. Information Services Today: An Introduction addresses how libraries and information centers serve different kinds of communities, highlighting the unique needs of increasingly diverse users. Information Services Today: An Introduction provokes discussion, critical thinking, and interaction to facilitate the learning process. The content and supplemental materials – discussion questions, rich sets of online accessible materials, multimedia webcast interviews featuring authors from this book discussing the trends and issues in their respective areas, and chapter presentation slides for use by instructors – give readers the opportunity to develop a deeper understanding of and engagement with the topics.