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| Author | : Daniele Catalanotto |
| Publisher | : |
| Total Pages | : |
| Release | : 2018-09-14 |
| Genre | : |
| ISBN | : 9780464827283 |
A two hour read book that shows the different events that made it possible for Service Design to be such a great field today.
| Author | : Daniele Catalanotto |
| Publisher | : Independently Published |
| Total Pages | : 258 |
| Release | : 2018-11-29 |
| Genre | : Design |
| ISBN | : 9781790531233 |
The hypothesis of this handbook is that you don't need to understand the full extent of Service Design to improve the user and customer experience. You don't need to understand all the theory to create great services.That's why each principle in this handbook is summarized in a simple rule of thumb. These simple rules of thumb should be enough for smart readers. You might find, under each principle, a little story, an example, or a study. This additional content can help you turn this principle into action.
| Author | : Marc Stickdorn |
| Publisher | : Bis Publishers |
| Total Pages | : 376 |
| Release | : 2012 |
| Genre | : Creative ability in business |
| ISBN | : 9789063692797 |
This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking. A set of 23 international authors and even more online contributors from the global service design community invested their knowledge, experience and passion together to create this book. It introduces service design thinking in manner accessible to beginners and students, it broadens the knowledge and can act as a resource for experienced design professionals.
| Author | : Ezio Manzini |
| Publisher | : MIT Press |
| Total Pages | : 257 |
| Release | : 2015-03-06 |
| Genre | : Design |
| ISBN | : 026232864X |
The role of design, both expert and nonexpert, in the ongoing wave of social innovation toward sustainability. In a changing world everyone designs: each individual person and each collective subject, from enterprises to institutions, from communities to cities and regions, must define and enhance a life project. Sometimes these projects generate unprecedented solutions; sometimes they converge on common goals and realize larger transformations. As Ezio Manzini describes in this book, we are witnessing a wave of social innovations as these changes unfold—an expansive open co-design process in which new solutions are suggested and new meanings are created. Manzini distinguishes between diffuse design (performed by everybody) and expert design (performed by those who have been trained as designers) and describes how they interact. He maps what design experts can do to trigger and support meaningful social changes, focusing on emerging forms of collaboration. These range from community-supported agriculture in China to digital platforms for medical care in Canada; from interactive storytelling in India to collaborative housing in Milan. These cases illustrate how expert designers can support these collaborations—making their existence more probable, their practice easier, their diffusion and their convergence in larger projects more effective. Manzini draws the first comprehensive picture of design for social innovation: the most dynamic field of action for both expert and nonexpert designers in the coming decades.
| Author | : Bon Ku |
| Publisher | : MIT Press |
| Total Pages | : 228 |
| Release | : 2020-03-17 |
| Genre | : Design |
| ISBN | : 0262358913 |
Applying the principles of human-centered design to real-world health care challenges, from drug packaging to early detection of breast cancer. This book makes a case for applying the principles of design thinking to real-world health care challenges. As health care systems around the globe struggle to expand access, improve outcomes, and control costs, Health Design Thinking offers a human-centered approach for designing health care products and services, with examples and case studies that range from drug packaging and exam rooms to internet-connected devices for early detection of breast cancer. Written by leaders in the field—Bon Ku, a physician and founder of the innovative Health Design Lab at Sidney Kimmel Medical College, and Ellen Lupton, an award-winning graphic designer and curator at Cooper Hewitt Smithsonian Design Museum—the book outlines the fundamentals of design thinking and highlights important products, prototypes, and research in health design. Health design thinking uses play and experimentation rather than a rigid methodology. It draws on interviews, observations, diagrams, storytelling, physical models, and role playing; design teams focus not on technology but on problems faced by patients and clinicians. The book's diverse case studies show health design thinking in action. These include the development of PillPack, which frames prescription drug delivery in terms of user experience design; a credit card–size device that allows patients to generate their own electrocardiograms; and improved emergency room signage. Drawings, photographs, storyboards, and other visualizations accompany the case studies. Copublished with Cooper Hewitt, Smithsonian Design Museum
| Author | : Michael S. Smith |
| Publisher | : Rizzoli Publications |
| Total Pages | : 306 |
| Release | : 2020-09-01 |
| Genre | : House & Home |
| ISBN | : 0847864790 |
The long-awaited insider's look at one of the design milestones of the twenty-first century: Michael S Smith's celebrated decoration of the Obama White House, featuring a foreword by Michelle Obama. 2020 HONORABLE MENTION FOR THE FOREWORD INDIES AWARD IN HOBBIES/HOME Created for design enthusiasts, political aficionados, and students of Americana, Designing History documents Michael Smith's extraordinary collaboration with President Barack Obama and First Lady Michelle Obama. Not since Jacqueline Kennedy's iconic work on the White House has a designer of Michael Smith's stature been commissioned to bring a new design spirit to the mansion. Through extensive photography, behind-the-scenes stories, and rich archival material, the book places the Obama White House within the context of the building's storied past and its evolution over the past two centuries. The book beautifully documents the process of updating the country's most symbolic residence, revealing how Smith's collaboration on the decoration, showcasing of artworks, and style of entertaining reflected the youthful spirit of the First Family and their vision of a more progressive, inclusive American society. Ultimately, this book will serve as both a historical document and a voyeur's delight, capturing a specific moment in time for the White House, the Obamas, and the American experience.
| Author | : Paula Alexandra Gomes da Silva |
| Publisher | : Imprensa da Universidade de Coimbra / Coimbra University Press |
| Total Pages | : 29 |
| Release | : |
| Genre | : Design |
| ISBN | : 9892621891 |
This e-book brings together a collection of hands-on Service Design-related activities. This collection was assembled with a view to take students across the process of designing a service, from the early stage of exploratory research to the service blueprint phase. Besides providing step-by-step instructions to each activity, the e-book introduces students to a set of digital templates specifically created to support each of the activities described in the e-book.
| Author | : Umar Zakir Abdul Hamid |
| Publisher | : Springer Nature |
| Total Pages | : 336 |
| Release | : 2023-07-20 |
| Genre | : Technology & Engineering |
| ISBN | : 3031293061 |
The productization of emerging technologies related to the Fourth Industrial Revolution (FIR) is now getting more attention across different industries. Compared to the previous industrial transformations that the world has seen which relied on mechanical innovations, the ongoing FIR is seeing software and data-driven products as the foundation. Apart from that, topics such as circular and sustainable economy as well as climate change are also disrupting the industrial ecosystem. For a viable and successful productization of emerging technologies, collaborations between interdisciplinary stakeholders are a necessity. One of the elements that has been identified to facilitate this collaboration is service design. This book aimed to provide comprehensive service design discussions for practitioners in different fields and sectors. The aim is to bridge the knowledge gap between experts in academia, business and product development, among many others, to provide a unified understanding of the importance of service design for the productization of emerging technologies. The book consists of an overview of emerging technologies product development and service design, as well as perspectives from different sectors of the industry. The book is expected to benefit multi-disciplinary researchers, practitioners and general audiences with interests in Service Design for Emerging Technologies.
| Author | : Lara Penin |
| Publisher | : Bloomsbury Publishing |
| Total Pages | : 616 |
| Release | : 2018-05-17 |
| Genre | : Design |
| ISBN | : 1350031917 |
A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of design and the disciplines that feed and result from it. Despite its intrinsic multidisciplinarity, service design is a new specialization of design in its own right. Responding to the challenges of and providing holisitic, creative and innovative solutions to increasingly complex contemporary societies, service design now represents an integrative and advanced culture of design. All over the world new design studios are defining their practice as service design while long established design and innovation consultancies are increasingly embracing service design as a key capacity within their offering. Divided into two parts to allow for specific reader requirements, Service Design starts by focusing on main service design concepts and critical aspects. Part II offers a methodological overview and practical tools for the service design learner, and highlights fundamental capacities the service design student must master. Combined with a number of interviews and case studies from leading service designers, this is a comprehensive, informative exploration of this exciting new area of design.
| Author | : Matthew Wizinsky |
| Publisher | : MIT Press |
| Total Pages | : 347 |
| Release | : 2022-03-15 |
| Genre | : Design |
| ISBN | : 0262543567 |
How design can transcend the logics, structures, and subjectivities of capitalism: a framework, theoretical grounding, and practical principles. The designed things, experiences, and symbols that we use to perceive, understand, and perform our everyday lives are much more than just props. They directly shape how we live. In Design after Capitalism, Matthew Wizinsky argues that the world of industrial capitalism that gave birth to modern design has been dramatically transformed. Design today needs to reorient itself toward deliberate transitions of everyday politics, social relations, and economies. Looking at design through the lens of political economy, Wizinsky calls for the field to transcend the logics, structures, and subjectivities of capitalism—to combine design entrepreneurship with social empowerment in order to facilitate new ways of producing those things, symbols, and experiences that make up everyday life. After analyzing the parallel histories of capitalism and design, Wizinsky offers some historical examples of anticapitalist, noncapitalist, and postcapitalist models of design practice. These range from the British Arts and Crafts movement of the nineteenth century to contemporary practices of growing furniture or biotextiles and automated forms of production. Drawing on insights from sociology, philosophy, economics, political science, history, environmental and sustainability studies, and critical theory—fields not usually seen as central to design—he lays out core principles for postcapitalist design; offers strategies for applying these principles to the three layers of project, practice, and discipline; and provides a set of practical guidelines for designers to use as a starting point. The work of postcapitalist design can start today, Wizinsky says—with the next project.
