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The Definitive Guide to Conversational AI with Dialogflow and Google Cloud

The Definitive Guide to Conversational AI with Dialogflow and Google Cloud
Author: Lee Boonstra
Publisher: Apress
Total Pages: 405
Release: 2021-06-25
Genre: Computers
ISBN: 9781484270134

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Build enterprise chatbots for web, social media, voice assistants, IoT, and telephony contact centers with Google's Dialogflow conversational AI technology. This book will explain how to get started with conversational AI using Google and how enterprise users can use Dialogflow as part of Google Cloud. It will cover the core concepts such as Dialogflow essentials, deploying chatbots on web and social media channels, and building voice agents including advanced tips and tricks such as intents, entities, and working with context. The Definitive Guide to Conversational AI with Dialogflow and Google Cloud also explains how to build multilingual chatbots, orchestrate sub chatbots into a bigger conversational platform, use virtual agent analytics with popular tools, such as BigQuery or Chatbase, and build voice bots. It concludes with coverage of more advanced use cases, such as building fulfillment functionality, building your own integrations, securing your chatbots, and building your own voice platform with the Dialogflow SDK and other Google Cloud machine learning APIs. After reading this book, you will understand how to build cross-channel enterprise bots with popular Google tools such as Dialogflow, Google Cloud AI, Cloud Run, Cloud Functions, and Chatbase. ​​What You Will Learn Discover Dialogflow, Dialogflow Essentials, Dialogflow CX, and how machine learning is used Create Dialogflow projects for individuals and enterprise usage Work with Dialogflow essential concepts such as intents, entities, custom entities, system entities, composites, and how to track context Build bots quickly using prebuilt agents, small talk modules, and FAQ knowledge bases Use Dialogflow for an out-of-the-box agent review Deploy text conversational UIs for web and social media channels Build voice agents for voice assistants, phone gateways, and contact centers Create multilingual chatbots Orchestrate many sub-chatbots to build a bigger conversational platform Use chatbot analytics and test the quality of your Dialogflow agent See the new Dialogflow CX concepts, how Dialogflow CX fits in, and what’s different in Dialogflow CX Who This Book Is For Everyone interested in building chatbots for web, social media, voice assistants, or contact centers using Google’s conversational AI/cloud technology.


Conversational AI

Conversational AI
Author: Andrew Freed
Publisher: Simon and Schuster
Total Pages: 318
Release: 2021-11-02
Genre: Computers
ISBN: 1638351007

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"A thorough guide to the entire process of designing and implementing virtual assistants. Goes way beyond the technicalities." - Maxim Volgin, KLM Design, develop, and deploy human-like AI solutions that chat with your customers, solve their problems, and streamline your support services. In Conversational AI, you will learn how to: Pick the right AI assistant type and channel for your needs Write dialog with intentional tone and specificity Train your AI’s classifier from the ground up Create question-and-direct-response AI assistants Design and optimize a process flow for web and voice Test your assistant’s accuracy and plan out improvements Conversational AI: Chatbots that work teaches you to create the kind of AI-enabled assistants that are revolutionizing the customer service industry. You’ll learn to build effective conversational AI that can automate common inquiries and easily address your customers' most common problems. This engaging and entertaining book delivers the essential technical and creative skills for designing successful AI solutions, from coding process flows and training machine learning, to improving your written dialog. Purchase of the print book includes a free eBook in PDF, Kindle, and ePub formats from Manning Publications. About the technology Create AI-driven chatbots and other intelligent agents that humans actually enjoy talking to! Adding intelligence to automated response systems saves time and money for you and your customers. Conversational AI systems excel at routine tasks such as answering common questions, classifying issues, and routing customers to the appropriate human staff. This book will show you how to build effective, production-ready AI assistants. About the book Conversational AI is a guide to creating AI-driven voice and text agents for customer support and other conversational tasks. This practical and entertaining book combines design theory with techniques for building and training AI systems. In it, you’ll learn how to find training data, assess performance, and write dialog that sounds human. You’ll go from building simple chatbots to designing the voice assistant for a complete call center. What's inside Pick the right AI for your needs Train your AI classifier Create question-and-direct-response assistants Design and optimize a process flow About the reader For software developers. Examples use Watson Assistant and Python. About the author Andrew R. Freed is a Master Inventor and Senior Technical Staff Member at IBM. He has worked in AI solutions since 2012. Table of Contents PART 1 FOUNDATIONS 1 Introduction to conversational AI 2 Building your first conversational AI PART 2 DESIGNING FOR SUCCESS 3 Designing effective processes 4 Designing effective dialogue 5 Building a successful AI assistant PART 3 TRAINING AND TESTING 6 Training your assistant 7 How accurate is your assistant? 8 Testing your dialogue flows PART 4 MAINTENANCE 9 Deployment and management 10 Improving your assistant PART 5 ADVANCED/OPTIONAL TOPICS 11 Building your own classifier 12 Additional training for voice assistants


The Distributed Classroom

The Distributed Classroom
Author: David A. Joyner
Publisher: MIT Press
Total Pages: 361
Release: 2021-09-14
Genre: Education
ISBN: 026236655X

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A vision of the future of education in which the classroom experience is distributed across space and time without compromising learning. What if there were a model for learning in which the classroom experience was distributed across space and time--and students could still have the benefits of the traditional classroom, even if they can't be present physically or learn synchronously? In this book, two experts in online learning envision a future in which education from kindergarten through graduate school need not be tethered to a single physical classroom. The distributed classroom would neither sacrifice students' social learning experience nor require massive development resources. It goes beyond hybrid learning, so ubiquitous during the COVID-19 pandemic, and MOOCs, so trendy a few years ago, to reimagine the classroom itself. David Joyner and Charles Isbell, both of Georgia Tech, explain how recent developments, including distance learning and learning management systems, have paved the way for the distributed classroom. They propose that we dispense with the dichotomy between online and traditional education, and the assumption that online learning is necessarily inferior. They describe the distributed classroom's various delivery modes for in-person students, remote synchronous students, and remote asynchronous students; the goal would be a symmetry of experiences, with both students and teachers able to move from one mode to another. With The Distributed Classroom, Joyner and Isbell offer an optimistic, learner-centric view of the future of education, in which every person on earth is turned into a potential learner as barriers of cost, geography, and synchronicity disappear.


A Teacher’s Guide to Conversational AI

A Teacher’s Guide to Conversational AI
Author: David A. Joyner
Publisher: Taylor & Francis
Total Pages: 241
Release: 2024-05-27
Genre: Education
ISBN: 1003861660

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A Teacher’s Guide to Conversational AI explores the practical role that language-based artificial intelligence tools play in classroom teaching, learning experiences, and student assessment. Today’s educators are well aware that conversational and generative AI—chatbots, intelligent tutoring systems, large language models, and more—represent a complex new factor in teaching and learning. This introductory primer offers comprehensive, novice-friendly guidance into the challenges and opportunities of incorporating AI into K-12 schools and college classes in ways that are appropriate, nourishing to students, and outcomes-driven. Opening with an informative overview of the foundational properties, key terminology, and ethical considerations of these tools, the book offers a coherent and realistic vision of classrooms that are enhanced, rather than stymied, by AI systems. This includes strategies for: · designing assessments that are conducive to students’ beneficial use of AI while mitigating overreliance or dishonesty; · using AI to generate lesson examples for student critique or custom content that reinforces course principles; · leveraging chatbots as a co-instructor or a tutor, a guide during student-driven learning, a virtual debate or brainstorming partner, and a design project; and · creating course content, lesson plans and activities, expanded language and accessibility options, and beyond. Through the depth of understanding and applied approach provided in these chapters, teachers and leaders in training and in service, alongside private tutors, college instructors, and other educators, will be better prepared to future-proof their efforts to serve new generations of learners.


A Guide to Conversational AI

A Guide to Conversational AI
Author: Akanksh Reddy
Publisher:
Total Pages: 0
Release: 2023-02-13
Genre: Education
ISBN:

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I was interested to learn more about ChatGPT as a technology enthusiast and instructor. I made the decision to try it out for myself, and the conversational agent's realism, the functionality, and the captivating user interface completely blew me away. I started experimenting with sending emails using ChatGPT. To my astonishment, I managed to reach inbox zero for the first time in just a few short weeks. As I persisted in fiddling with ChatGPT, an idea for a guide started to form in my head. I was interested in learning more about how this formidable technology might affect both higher education and society at large.


Conversational AI with Rasa

Conversational AI with Rasa
Author: Xiaoquan Kong
Publisher: Packt Publishing Ltd
Total Pages: 264
Release: 2021-10-08
Genre: Computers
ISBN: 1801073880

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Create next-level AI assistants and transform how customers communicate with businesses with the power of natural language understanding and dialogue management using Rasa Key FeaturesUnderstand the architecture and put the underlying principles of the Rasa framework to practiceLearn how to quickly build different types of chatbots such as task-oriented, FAQ-like, and knowledge graph-based chatbotsExplore best practices for working with Rasa and its debugging and optimizing aspectsBook Description The Rasa framework enables developers to create industrial-strength chatbots using state-of-the-art natural language processing (NLP) and machine learning technologies quickly, all in open source. Conversational AI with Rasa starts by showing you how the two main components at the heart of Rasa work – Rasa NLU (natural language understanding) and Rasa Core. You'll then learn how to build, configure, train, and serve different types of chatbots from scratch by using the Rasa ecosystem. As you advance, you'll use form-based dialogue management, work with the response selector for chitchat and FAQ-like dialogs, make use of knowledge base actions to answer questions for dynamic queries, and much more. Furthermore, you'll understand how to customize the Rasa framework, use conversation-driven development patterns and tools to develop chatbots, explore what your bot can do, and easily fix any mistakes it makes by using interactive learning. Finally, you'll get to grips with deploying the Rasa system to a production environment with high performance and high scalability and cover best practices for building an efficient and robust chat system. By the end of this book, you'll be able to build and deploy your own chatbots using Rasa, addressing the common pain points encountered in the chatbot life cycle. What you will learnUse the response selector to handle chitchat and FAQsCreate custom actions using the Rasa SDKTrain Rasa to handle complex named entity recognitionBecome skilled at building custom components in the Rasa frameworkValidate and test dialogs end to end in RasaDevelop and refine a chatbot system by using conversation-driven deployment processingUse TensorBoard for tuning to find the best configuration optionsDebug and optimize dialogue systems based on RasaWho this book is for This book is for NLP professionals as well as machine learning and deep learning practitioners who have knowledge of natural language processing and want to build chatbots with Rasa. Anyone with beginner-level knowledge of NLP and deep learning will be able to get the most out of the book.


Conversational AI

Conversational AI
Author: Michael McTear
Publisher: Morgan & Claypool Publishers
Total Pages: 253
Release: 2020-10-30
Genre: Computers
ISBN: 1636390323

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This book provides a comprehensive introduction to Conversational AI. While the idea of interacting with a computer using voice or text goes back a long way, it is only in recent years that this idea has become a reality with the emergence of digital personal assistants, smart speakers, and chatbots. Advances in AI, particularly in deep learning, along with the availability of massive computing power and vast amounts of data, have led to a new generation of dialogue systems and conversational interfaces. Current research in Conversational AI focuses mainly on the application of machine learning and statistical data-driven approaches to the development of dialogue systems. However, it is important to be aware of previous achievements in dialogue technology and to consider to what extent they might be relevant to current research and development. Three main approaches to the development of dialogue systems are reviewed: rule-based systems that are handcrafted using best practice guidelines; statistical data-driven systems based on machine learning; and neural dialogue systems based on end-to-end learning. Evaluating the performance and usability of dialogue systems has become an important topic in its own right, and a variety of evaluation metrics and frameworks are described. Finally, a number of challenges for future research are considered, including: multimodality in dialogue systems, visual dialogue; data efficient dialogue model learning; using knowledge graphs; discourse and dialogue phenomena; hybrid approaches to dialogue systems development; dialogue with social robots and in the Internet of Things; and social and ethical issues.


Designing Bots

Designing Bots
Author: Amir Shevat
Publisher: "O'Reilly Media, Inc."
Total Pages: 348
Release: 2017-05-17
Genre: Computers
ISBN: 1491974834

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From Facebook Messenger to Kik, and from Slack bots to Google Assistant, Amazon Alexa, and email bots, the new conversational apps are revolutionizing the way we interact with software. This practical guide shows you how to design and build great conversational experiences and delightful bots that help people be more productive, whether it’s for a new consumer service or an enterprise efficiency product. Ideal for designers, product managers, and entrepreneurs, this book explores what works and what doesn’t in real-world bot examples, and provides practical design patterns for your bot-building toolbox. You’ll learn how to use an effective onboarding process, outline different flows, define a bot personality, and choose the right balance of rich control and text. Explore different bot use-cases and design best practices Understand bot anatomy—such as brand and personality, conversations, advanced UI controls—and their associated design patterns Learn steps for building a Facebook Messenger consumer bot and a Slack business bot Explore the lessons learned and shared experiences of designers and entrepreneurs who have built bots Design and prototype your first bot, and experiment with user feedback


A Beginner's Guide to Large Language Models

A Beginner's Guide to Large Language Models
Author: Enamul Haque
Publisher: Enamul Haque
Total Pages: 259
Release: 2024-07-25
Genre: Computers
ISBN: 1445263289

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A Beginner's Guide to Large Language Models: Conversational AI for Non-Technical Enthusiasts Step into the revolutionary world of artificial intelligence with "A Beginner's Guide to Large Language Models: Conversational AI for Non-Technical Enthusiasts." Whether you're a curious individual or a professional seeking to leverage AI in your field, this book demystifies the complexities of large language models (LLMs) with engaging, easy-to-understand explanations and practical insights. Explore the fascinating journey of AI from its early roots to the cutting-edge advancements that power today's conversational AI systems. Discover how LLMs, like ChatGPT and Google's Gemini, are transforming industries, enhancing productivity, and sparking creativity across the globe. With the guidance of this comprehensive and accessible guide, you'll gain a solid understanding of how LLMs work, their real-world applications, and the ethical considerations they entail. Packed with vivid examples, hands-on exercises, and real-life scenarios, this book will empower you to harness the full potential of LLMs. Learn to generate creative content, translate languages in real-time, summarise complex information, and even develop AI-powered applications—all without needing a technical background. You'll also find valuable insights into the evolving job landscape, equipping you with the knowledge to pursue a successful career in this dynamic field. This guide ensures that AI is not just an abstract concept but a tangible tool you can use to transform your everyday life and work. Dive into the future with confidence and curiosity, and discover the incredible possibilities that large language models offer. Join the AI revolution and unlock the secrets of the technology that's reshaping our world. "A Beginner's Guide to Large Language Models" is your key to understanding and mastering the power of conversational AI. Introduction This introduction sets the stage for understanding the evolution of artificial intelligence (AI) and large language models (LLMs). It highlights the promise of making complex AI concepts accessible to non-technical readers and outlines the unique approach of this book. Chapter 1: Demystifying AI and LLMs: A Journey Through Time This chapter introduces the basics of AI, using simple analogies and real-world examples. It traces the evolution of AI, from rule-based systems to machine learning and deep learning, leading to the emergence of LLMs. Key concepts such as tokens, vocabulary, and embeddings are explained to build a solid foundation for understanding how LLMs process and generate language. Chapter 2: Mastering Large Language Models Delving deeper into the mechanics of LLMs, this chapter covers the transformer architecture, attention mechanisms, and the processes involved in training and fine-tuning LLMs. It includes hands-on exercises with prompts and discusses advanced techniques like chain-of-thought prompting and prompt chaining to optimise LLM performance. Chapter 3: The LLM Toolbox: Unleashing the Power of Language AI This chapter explores the diverse applications of LLMs in text generation, language translation, summarisation, question answering, and code generation. It also introduces multimodal LLMs that handle both text and images, showcasing their impact on various creative and professional fields. Practical examples and real-life scenarios illustrate how these tools can enhance productivity and creativity. Chapter 4: LLMs in the Real World: Transforming Industries Highlighting the transformative impact of LLMs across different industries, this chapter covers their role in healthcare, finance, education, creative industries, and business. It discusses how LLMs are revolutionising tasks such as medical diagnosis, fraud detection, personalised tutoring, and content creation, and explores the future of work in an AI-powered world. Chapter 5: The Dark Side of LLMs: Ethical Concerns and Challenges Addressing the ethical challenges of LLMs, this chapter covers bias and fairness, privacy concerns, misuse of LLMs, security threats, and the transparency of AI decision-making. It also discusses ethical frameworks for responsible AI development and presents diverse perspectives on the risks and benefits of LLMs. Chapter 6: Mastering LLMs: Advanced Techniques and Strategies This chapter focuses on advanced techniques for leveraging LLMs, such as combining transformers with other AI models, fine-tuning open-source LLMs for specific tasks, and building LLM-powered applications. It provides detailed guidance on prompt engineering for various applications and includes a step-by-step guide to creating an AI-powered chatbot. Chapter 7: LLMs and the Future: A Glimpse into Tomorrow Looking ahead, this chapter explores emerging trends and potential breakthroughs in AI and LLM research. It discusses ethical AI development, insights from leading AI experts, and visions of a future where LLMs are integrated into everyday life. The chapter highlights the importance of building responsible AI systems that address societal concerns. Chapter 8: Your LLM Career Roadmap: Navigating the AI Job Landscape Focusing on the growing demand for LLM expertise, this chapter outlines various career paths in the AI field, such as LLM scientists, engineers, and prompt engineers. It provides resources for building the necessary skillsets and discusses the evolving job market, emphasising the importance of continuous learning and adaptability in a rapidly changing industry. Thought-Provoking Questions, Simple Exercises, and Real-Life Scenarios The book concludes with practical exercises and real-life scenarios to help readers apply their knowledge of LLMs. It includes thought-provoking questions to deepen understanding and provides resources and tools for further exploration of LLM applications. Tools to Help with Your Exercises This section lists tools and platforms for engaging with LLM exercises, such as OpenAI's Playground, Google Translate, and various IDEs for coding. Links to these tools are provided to facilitate hands-on learning and experimentation.


Conversational Intelligence

Conversational Intelligence
Author: Judith E. Glaser
Publisher: Routledge
Total Pages: 188
Release: 2016-10-14
Genre: Business & Economics
ISBN: 1351862073

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The key to success in life and business is to become a master at Conversational Intelligence. It's not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe, and brings the science down to earth so people can understand and apply it in their everyday lives. Author Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment. Conversational Intelligence makes complex scientific material simple to understand and apply through a wealth of easy to use tools, examples, conversational rituals, and practices for all levels of an organization.