320 Multiple Choice Questions with Answers on SAP CRM Service
Author | : Blake Tech |
Publisher | : Independently Published |
Total Pages | : 0 |
Release | : 2023-06 |
Genre | : |
ISBN | : |
Download 320 Multiple Choice Questions with Answers on SAP CRM Service Book in PDF, ePub and Kindle
320 Multiple Choice Questions with Answers on SAP CRM Service The Book covers the following: 1. Introduction covering Overview of SAP CRM Service Module, Importance of learning SAP CRM Service Module, Brief history of SAP CRM Service Module - 30 Questions 2. Setting Up SAP CRM Service Module covering Installation and configuration of SAP CRM Service Module, User roles and authorizations, Integration of SAP CRM Service with other SAP modules - 30 Questions 3. SAP CRM Service Features covering Case management, Service order management, Contract management, Installed base management, Service level agreement (SLA) management, Service confirmation and billing, Resource and capacity planning - 70 Questions 4. SAP CRM Service Process covering Incident management, Problem management, Change management, Knowledge management, Service request management - 50 Questions 5. SAP CRM Service Analytics and Reporting covering Service level reporting, Resource utilization reporting, Customer satisfaction reporting, Knowledge base reporting - 40 Questions 6. SAP CRM Service Management covering Service team management, Service performance management, Service contract negotiation and management, Service billing and pricing - 40 Questions 7. Integration of SAP CRM Service with Other SAP Modules covering Integration with SAP CRM Sales Module, Integration with SAP CRM Marketing Module, Integration with SAP ERP modules - 30 Questions 8. Tips and Tricks for Optimizing the Use of SAP CRM Service Module covering Utilizing customization features, Utilizing integration features, Utilizing reporting features - 30 Questions